Senior Global Program Manager

Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization.

Responsibilities

• Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
• Maintain strong customer relationships and resolve customer issues.
• Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Ensure compliance with industry standards and regulations in all program activities.
• Support P&L, revenue, and profit targets under leadership guidance.
• Align delivery and adoption with strategic goals to drive measurable client outcomes.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires up to 60% travel (valid driver’s license and acceptable driving record necessary).
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

Pay

$96,880 - 133,030/year

Schedule

6:00am – 3:00pm

This position is fully remote, though the office will be open 5 days a week. You will not be required to report to the office unless there is a specific business need. Work schedules and office reporting requirements may change from time to time based on business needs.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

About the Company

Canon U.S.A., Inc. is a leader in digital imaging and innovation with a strong reputation for quality. Driven by a mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we foster a collaborative work environment with a strong sense of pride in individual and team contributions. Our employees demonstrate a strong work ethic, creativity, and cooperative spirit, guided by values of integrity, respect, empowerment, and making a difference in the communities we serve.