Senior Global Program Manager

Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization.

Responsibilities

• Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
• Maintain strong customer relationships and resolve customer issues.
• Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Ensure compliance with industry standards and regulations in all program activities.
• Support P&L, revenue, and profit targets under leadership guidance.
• Align delivery and adoption with strategic goals to drive measurable client outcomes.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires up to 60% travel (valid driver’s license and acceptable driving record necessary).
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

Pay

$96,880 - 133,030/year

Schedule

6:00am – 3:00pm, fully remote with occasional office reporting based on business needs.

Benefits

• Competitive compensation and benefits including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

About the Company

Canon U.S.A., Inc. is a global digital imaging leader with a strong reputation for quality and innovation. Driven by the Kyosei philosophy of social and environmental responsibility, the company focuses on exceeding customer expectations with its technologies while enriching the lives of local communities and staff. Employees collaborate toward common goals, valuing integrity, respect, empowerment, and making a difference.