Senior Food & Beverage Manager- Oregon Zoo

About the role

The Senior Food & Beverage Manager is responsible for working alongside the Director of Operations to oversee the Operations team at the Oregon Zoo location. This role ensures high standards of the guest experience, safety, and financial performance.

Responsibilities

• Understands all menus, product offerings, packaging and pricing
• Ensures all concession areas have proper displays and merchandise
• Executes all security, safety and sanitation standards
• Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered
• Holds team accountable to steps of service to deliver great guest service
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Responds and assists in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Fulfills responsible alcohol service policies
• Effectively verifies all opening and closing inventories
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Ensures proper cash handling procedures are being performed
• Ensures assigned areas are fully stocked and are ready for operation
• Ensures complete maintenance and on-site training of the current POS system and concession equipment
• Counsels, trains, and develops team members according to Levy guidelines

Requirements

• 3+ years of leadership experience in hospitality or retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills