Senior Financial Navigating Specialist

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. This role provides personalized guidance to help patients understand and manage healthcare-related financial obligations.

This position is an onsite role, and candidates must be able to work on-site at Ballad - Norton Community Hospital, Norton, VA.

Responsibilities

• Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements
• Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
• Calculates patient liability estimates and collect payments at point of service
• Addresses billing and coverage inquiries and maintain accurate account documentation
• Provides education and problem resolution to enhance patient experience and financial performance
• Monitors trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction
• Accountable for meeting productivity and department KPIs
• Be knowledgeable of all client specific payment models
• Ability to triage patient financial questions and ensure resolution while in-house
• Face-to-face connection with patients throughout their care journey
• Escalate any financial process gaps identified
• Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
• Performs other duties as assigned

Requirements

• 3 to 5 years of job experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• Bachelor’s degree or equivalent experience

Skills

• Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
• Prior Patient Access or Physician based experience is a plus

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Culture – Ensemble is a place where associates can do their best work and be their best selves. The culture is rooted in collaboration, growth, and innovation
• Growth – Investment in professional development, including earning a professional certification relevant to your field
• Recognition – Quarterly and annual incentive programs for employees who go beyond and raise the bar

Pay

$20.45 - $22.50/hr based on experience

About Ensemble

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Our people are the most important part of who we are, and we empower them to challenge the status quo.

• O.N.E Purpose:
• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results

Join an award-winning company:

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025)
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024)
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023)
• Energage Top Workplaces USA (2022-2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023-2024)