Senior Financial Navigating Specialist

Ensemble Health Partners · Johnson City, TN · 1 wk ago

Finance$18.95–$20.9/hrFull-time

The Opportunity

The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. This role provides personalized guidance to help patients understand and manage healthcare-related financial obligations.

Job Responsibilities

Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements.
Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints.
Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons.
Produces monthly operating report for executive review.
Calculates patient liability estimates and collect payments at point of service.
Addresses billing and coverage inquiries and maintain accurate account documentation.
Research and responds to account inquiries in a timely manner.
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues.
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position.
Work with leadership team to implement workflow changes if appropriate.
Communicate patterns and trends with other departments to improve work standards.
This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes.
Performs other duties as assigned.

Experience We Love

3-5 years' experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles.
Prior customer service and/or hospital experience is a plus.

Qualifications We Love

Bachelor’s degree or Equivalent experience in Healthcare Management / Administration.

Required Qualifications

High School diploma/GED required.
CRCR Required within 6 months of hire.
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Employment Disclaimers

Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.