Senior Financial Navigating Specialist

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY

This position pays between $18.95 - $20.90/hr based on experience

This position is an onsite role, and candidates must be able to work on-site at Ballad - Russell County Hospital, Lebanon, VA

Job Responsibilities

• Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements.
• Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints.
• Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons.
• Produces monthly operating report for executive review.
• Calculates patient liability estimates and collect payments at point of service.
• Addresses billing and coverage inquiries and maintain accurate account documentation.
• Research and responds to account inquiries in a timely manner.
• Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues.
• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position.
• Work with leadership team to implement workflow changes if appropriate.
• Communicate patterns and trends with other departments to improve work standards.
• This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes.
• Performs other duties as assigned.

Experience We Love

• 3-5 years' experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles.
• Prior customer service and/or hospital experience is a plus.

Qualifications We Love

• Bachelor’s degree or Equivalent experience in Healthcare Management / Administration.

Required Qualifications

• High School diploma/GED required.
• CRCR Required within 6 months of hire.

Qualifications We Love

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Employment Disclaimers

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble