Senior Financial Navigating Specialist

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. This role provides personalized guidance to help patients understand and manage healthcare-related financial obligations.

Responsibilities

• Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements
• Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
• Calculates patient liability estimates and collect payments at point of service
• Addresses billing and coverage inquiries and maintain accurate account documentation
• Provides education and problem resolution to enhance patient experience and financial performance
• Monitors trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction
• Accountable for meeting productivity and department KPIs
• Be knowledgeable of all client specific payment models
• Ability to triage patient financial questions and ensure resolution while in-house
• Face-to-face connection with patients throughout their care journey
• Escalate any financial process gaps identified
• Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
• Performs other duties as assigned

Requirements

• 3 to 5 years of job experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• Bachelor’s degree or equivalent experience

Skills

• Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
• Prior Patient Access or Physician based experience is a plus

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Culture rooted in collaboration, growth, and innovation
• Professional development – each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement
• Recognition – quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company

Pay

$20.45 - $22.50/hr based on experience

Schedule

This position is an onsite role, and candidates must be able to work on-site at Ardent - UT Health Jacksonville, Jacksonville, TX.

About Us

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.