Senior Financial Navigating Specialist
The Opportunity
Career Opportunity Offering:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
This position pays between $20.45 - $22.50/hr based on experience.
This position is an onsite role, and candidates must be able to work on-site at Mercy - Urbana Hospital in Urbana, OH.
Key Duties
The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge.
The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge.
The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services.
- Serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services.
- Screen self-pay patient’s bedside, complete and submit Medicaid, Disability and Financial Assistance applications.
- Triage financial questions, provide patient education, perform onsite patient rounding and facilitate process improvement projects for the patient’s financial journey.
- Ensure continuity on challenging in-house cases, communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons.
- Perform other duties as assigned.
Job Experience
- 3 to 5 Years
Education Level
- Bachelor’s degree or Equivalent Experience Required
Knowledge, Skills, and Abilities
- Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles.
- Prior Patient Access or Physician based experience is a plus.
About Ensemble
O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.
A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Innovation
Equal Employment Opportunity Employer