Senior Field Service Engineer (Dallas, TX Metro Area)

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes robots, vacuum systems, and atmospheric robots for semiconductor manufacturing.

About the role

Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, which support the dynamic and expanding Semiconductor and Life Sciences Lab markets. This position will be based out of Dallas, TX and is a high-level role where work assignments are complex in nature, requiring discretion, independent judgment, and diverse problem-solving methods. Candidate may be assigned to support a specific customer site, region, or product, depending upon business needs.

Responsibilities

• Perform complex customer support activities involving the installation, modification, repair, and preventive maintenance of Brooks’ equipment and systems to ensure proper working order.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• Act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed.
• Lead or perform installation, modification, repair, testing, upgrade, preventive diagnosis, and maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies and procedures.
• Interface with customers to ensure satisfaction with equipment and service levels; participate in customer operational and status meetings, presenting on behalf of Brooks.
• Maintain a safe and clean working environment by conforming to Brooks and customer work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit expected reports, such as Service and Status Reports, on all support activities.
• Productively react to changing priorities such as tool or line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures; mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues; initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices, and other documentation as required.
• Present at the customer’s site or at a Brooks’ office directly to the customer and/or with Brooks’ management.
• Work in a Clean Room environment wearing a full clean room suit according to customer requirements.
• Work schedule aligns with customer needs, including Compressed Work Weeks (CWW), night shifts, and weekends on an individual or team basis; must be flexible and available for on-call assignments.

Requirements

• Associate's Degree in a technical discipline, technical Certificate, or equivalent work experience.
• Minimum of 5 years of experience providing electro-mechanical/electronics technical support/repair service.
• Relevant Military technical experience/training a plus.
• Experience with lasers and sensing devices for positioning circuitry on robotic units.
• Experience troubleshooting microelectronics schematics and digital circuits.
• Proficiency with PCs, Windows, and DOS-based Operating Systems.
• Valid driver’s license, good driving record, reliable mode of transportation, and ability to obtain a credit card for expenses and a valid passport for the term of employment.
• Ability to lift up to 50 pounds, climb ladders and scaffoldings, and use Personal Protective Equipment.
• Ability to work in awkward positions and in confined spaces.
• Ability to travel domestically and internationally as needed and be available for specific emergency on-call work.

Pay

Base Salary Range: $40.47 USD to $54.75 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for an annual discretionary bonus.

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401(k) Plan
• Company-paid holidays and PTO (combines vacation and sick time consistent with applicable law) for non-exempt employees

Schedule

Work schedule aligns with customer needs and may include Compressed Work Weeks (CWW), night shifts, and weekends on an individual or team basis. Flexibility and availability for on-call assignments are required.