Senior Field Operations Engineer - Dallas, TX

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the role

Responsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS), and Heating, Ventilation and Air Conditioning (HVAC) systems (including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps, and building structural issues) to ensure operational integrity, improve efficiency, and reduce operational costs.

Responsibilities

• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Dispatches vendors in ticketing system, follows up on repairs with vendors, and processes vendor invoices.
• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
• Participates as a subject matter expert on task forces or cross-functional projects; advises departments on solutions for technical problems or barriers.
• Recommends solutions to increase network integrity and reliability through testing and evaluation.
• Participates in disaster recovery/response activities when needed.

Requirements

• 5+ years of documented sound experience working with critical infrastructure.
• Recognized leadership skills, effective communication skills, and ability to perform extremely complex technical tasks.
• Ability to lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
• Ability to travel on short notice to provide hands-on assistance with emergency situations (travel is a requirement of the position).
• Effective verbal and written communication skills to ensure specifications and expectations are met.
• Valid driver's license and satisfactory driving record.

Location

Dallas, TX

Pay

Location-based pay ranges: $93,092 - $124,122 in Texas.

Benefits

Lumen offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks that enhance physical, mental, emotional, and financial wellbeing. Additional details about our bonus structure (short-term incentives, long-term incentives, and/or sales compensation) are available during the selection process.