Field Service Engineer - Dallas, TX

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About the Role

A Packsize Field Service Engineer will install, configure, and maintain Packsize equipment solutions onsite at customer facilities. This role requires a creative problem solver with the ability to identify, analyze, maintain, and repair complex mechanical equipment while addressing customer questions about product features. The Field Service Engineer will perform start-up testing, deliver customer training on product capabilities and maintenance, and build strong, trust-based customer relationships. Collaboration with other Packsize team members ensures exceptional customer service.

Responsibilities

• Schedule tasks at customer job sites
• Troubleshoot issues quickly and effectively using technical drawings and documentation
• Perform routine maintenance and emergency services
• Engage in continuous learning, including customer operational processes, packaging designs, and technical specifications
• Install Packsize solutions and train others on usage and maintenance
• Handle basic clerical and administrative duties, such as timely email responses, expense reports, travel arrangements, and detailed technical reports
• Communicate information and ideas responsively and productively with Packsize and customer personnel
• Adhere to all Packsize and customer safety requirements, including protocols for exposed moving parts and electricity

Requirements

• Customer service focus
• Knowledge of Windows platforms
• Effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience (helpful but not required)
• Associates Degree, Vocational Training, or equivalent experience
• Bachelor’s Degree in a related area (preferred)
• Valid driver’s license and clean driving record

Travel Requirements

• All work is performed remotely at customers’ facilities
• Available on-call
• Overnight travel often required
• Ability to travel domestically by vehicle or airplane

Working Environment and Physical Demands

• Frequently move materials and equipment weighing up to 50 pounds
• Remain in a stationary position for 50% of the time
• Move about inside and outside of equipment, warehouse, and office spaces to work on equipment
• Frequently operate hand and power tools, computers, and other office equipment
• Occasionally ascend/descend a ladder to access high places on equipment

Pay

The salary range for this role is $65K–$70K. Packsize considers several factors when determining compensation, including the role’s responsibilities, the candidate’s prior work experience, education/training, and any special skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Voluntary benefits: critical illness, hospital indemnity, accident, and legal/ID theft protection
• Employee Assistance Program (EAP) for overall well-being