Senior Field Application Engineer - Thermal/Cooling - Fremont

Key Responsibilities

• Lead technical engagements with key customers, serving as the point of contact for critical projects.
• Mentor and guide junior FAEs, providing technical direction and leadership in customer-facing projects.
• Take ownership of complex technical challenges, ensuring proactive solutions and project success.
• Collaborate with cross-functional teams to align strategies, priorities, and resources.

Job Objectives & Responsibilities

Leadership and Team Development:

• Lead technical engagements with key customers, serving as the point of contact for critical projects.
• Mentor and guide junior FAEs, providing technical direction and leadership in customer-facing projects.
• Take ownership of complex technical challenges, ensuring proactive solutions and project success.
• Collaborate with cross-functional teams to align strategies, priorities, and resources.

Customer Solutions Development:

• Lead the effort to understand customer requirements and develop tailored, optimized solutions.
• Prepare and present design proposals and technical submittals while influencing customer decisions.
• Oversee and perform on-site testing, installation, and troubleshooting of systems.

Customer Relationship Management:

• Build and maintain strong, trust-based relationships with key customers, ensuring early involvement in design-in projects.
• Serve as a trusted advisor for customer technical needs and escalate issues when necessary to maintain customer satisfaction.
• Work closely with internal teams (HQ and Factory) to ensure smooth project execution and alignment of deliverables.

Technical Expertise and Training

• Lead the development and delivery of technical training programs for internal teams, partners, and customers.
• Act as the go-to technical expert on data center solutions in Thermal and Cooling systems.
• Troubleshoot field failures and recommend improvements to products or processes.
• Continuously identify and communicate industry trends to the sales and product teams.

Minimum Qualifications

• Bachelor’s degree in electrical engineering or a related field.
• 5+ years of experience as a Field Application Engineer, Solutions Engineer, or in a leadership role within the data center thermal or cooling industry.
• Preferred experience in CDU, liquid-to-air, liquid-to-liquid cooling.
• Demonstrated leadership experience in managing customer relationships, driving projects, and mentoring teams.
• Strong background in Power Electronics with the ability to solve complex technical challenges.
• Exceptional communication, organizational, and problem-solving skills.

Preferred Qualifications

• Self-driven, results-oriented leader with the ability to manage multiple projects under tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) with strong presentation skills.
• Experience working in a team leadership role with cross-functional groups.
• Ability to travel up to 20%, including overnight stays.
• Bilingual in Mandarin is a plus.