Senior Field Application Engineer - Thermal/Cooling

Key Responsibilities

• Lead technical engagements with key customers, serving as the point of contact for critical projects.
• Mentor and guide junior FAEs, providing technical direction and leadership in customer-facing projects.
• Take ownership of complex technical challenges, ensuring proactive solutions and project success.
• Collaborate with cross-functional teams to align strategies, priorities, and resources.

Job Objectives & Responsibilities:

• Leadership and Team Development
• Customer Solutions Development
• Customer Relationship Management
• Technical Expertise and Training

Build and maintain strong, trust-based relationships with key customers, ensuring early involvement in design-in projects. Serve as a trusted advisor for customer technical needs and escalate issues when necessary to maintain customer satisfaction. Work closely with internal teams (HQ and Factory) to ensure smooth project execution and alignment of deliverables.

Minimum Qualifications

• Bachelor’s degree in electrical engineering or a related field.
• 5+ years of experience as a Field Application Engineer, Solutions Engineer, or in a leadership role within the data center thermal or cooling industry.
• Preferred experience in CDU, liquid-to-air, liquid-to-liquid cooling.
• Demonstrated leadership experience in managing customer relationships, driving projects, and mentoring teams.
• Strong background in Power Electronics with the ability to solve complex technical challenges.
• Exceptional communication, organizational, and problem-solving skills.

Preferred Qualifications

• Self-driven, results-oriented leader with the ability to manage multiple projects under tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) with strong presentation skills.
• Experience working in a team leadership role with cross-functional groups.
• Ability to travel up to 20%, including overnight stays.
• Bilingual in Mandarin is a plus.