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Jobs · Engineering · Virginia

Senior Field Applications Engineer

Motorola Solutions · Reston, VA · 2 wk ago
HybridEngineeringFull-time

Job Summary

CRFS seeks a versatile and proactive Senior Field Applications Engineer (FAE) to serve as the primary technical bridge between our engineering team and our diverse customer base. This role is based at CFRS' U.S. headquarters in Reston, VA, and is a hybrid role.

Role and Responsibilities

  • Customer Support: Provide high-tier technical assistance remotely and on-site to ensure mission success for a diverse range of CRFS customers.

  • Technical Training: Maintain and deliver comprehensive training to end users, ranging from basic system and software operation to advanced system use.

  • Diagnostics and Troubleshooting: Perform diagnostics and high-level repairs on CRFS equipment both in the office and in the field.

  • Field Integration and Support: Deploy to customer locations to support, configure, and assist with the installation of CRFS equipment.

  • Technical Reports: Develop test plans and summary project reports to support customer exercises and field activities.

  • Sales Support: Support Sales Teams with system capability demonstrations and technical advice to advance sales objectives.

  • Inventory Management: Proactively manage all demonstration equipment and inventory to ensure it is calibrated, updated, and ready for deployment at all times.

  • Feedback Loop: Act as the voice of the customer, relaying field data and feature requests back to the appropriate internal teams to drive product improvement.

  • Travel Requirement: Up to 50% travel, primarily domestic with some international, to customer sites and trade events.

Why Join Us?

  • Autonomy: We trust our FAEs to be the face of the company and manage their field schedules effectively.

  • Growth: Constant exposure to cutting-edge RF technology and professional development opportunities.

  • Impact: Support critical missions and ensure our customers have the technical edge they need.

Required Qualifications

  • RF Expertise: Solid understanding of RF concepts (frequency, power, spectrum analysis) and proficiency with test equipment such as Spectrum Analyzers, Network Analyzers, and multimeters.

  • Education: B.S. in electrical engineering, telecommunications, or a related technical field (relevant military technical school experience will be considered in lieu of a degree).

  • Experience: 5 years of relevant experience.

  • ESD Skills: Experience working on static sensitive equipment in ESD controlled environments.

  • Networking Knowledge: Basic to intermediate networking skills (TCP/IP, subnets, VLANs, and hardware configuration).

  • Technical Literacy: Excellent computer skills, including proficiency with specialized software and standard OS environments.

  • Soft Skills: Exceptional oral and written communication skills; ability to explain complex technical concepts to non-technical stakeholders.

  • Adaptability: A proven ability to learn new technologies rapidly and the discipline to work effectively with minimal supervision.

  • Mobility: Must be willing and able to travel frequently to support customer requirements.

  • Safety: Knowledge and experience of safe working practices including risk assessment and mitigation.

  • Eligibility: Must be a U.S. Citizen due to clients under U.S. government contracts.

Preferred Qualifications

  • Military/Government Background: Experience working within DoD, Government, or defense contracting environments is highly desirable.

  • Security Clearance: Active or prior Secret/TS clearance is preferred, or the demonstrated ability to achieve one.

  • Autonomy: Demonstrated track record of managing field schedules and customer relationships independently, acting as the face of the company in the field.

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