Senior Executive - Program & Project Management

About the role

We are seeking a customer-focused Junior PMO Social Self-Serve Program Coordinator to support the Social Self-Serve Program and help drive adoption of social publishing capabilities across the organization. This role will serve as the primary point of contact for guidance on social programming, Sprinklr usage, onboarding, training, and support. The ideal candidate will possess strong knowledge of social media operations, hands-on experience with Sprinklr, excellent stakeholder management skills, and an understanding of AI and automation technologies that can enhance user experience and operational efficiency.

Responsibilities

• Social Self-Serve Program Support
  • Support throughout the Social Self-Serve onboarding journey
  • Guide users through program requirements, governance processes, and publishing best practices
  • Track onboarding activities and ensure a smooth transition into the program
• Sprinklr Platform Expertise
  • Serve as a subject matter expert for Sprinklr
  • Assist users with account setup, publishing workflows, campaign scheduling, reporting, and platform navigation
  • Troubleshoot user issues and coordinate escalations with appropriate support teams
• Social Programming Education
  • Educate employees on social media programming strategies, content planning, and publishing processes
  • Promote responsible social media usage aligned with policies and standards
  • Provide consultation on social campaigns, audience engagement, and content publishing practices
• Office Hours & User Enablement
  • Conduct recurring office hours for onboarding, training, and user support
  • Deliver workshops, walkthroughs, and knowledge-sharing sessions
  • Develop and maintain onboarding guides, FAQs, training materials, and documentation
• Stakeholder Request Management
  • Act as the liaison between requestors and specialized support teams
  • Route requests to the correct operations, governance, engineering, or compliance teams
  • Manage and communicate progress, risks, and resolutions to stakeholders
• Urgent Request Handling
  • Respond to high-priority and time-sensitive social publishing requests
  • Coordinate with cross-functional teams to expedite critical issues
  • Ensure timely resolution and clear communication during escalations
• AI & Automation Enablement
  • Leverage AI-powered tools such as Microsoft Copilot to improve onboarding, reporting, documentation, and user support experiences
  • Identify opportunities to automate repetitive operational activities using tools such as Power Automate and Copilot Studio
  • Promote AI-first and automation-first approaches to improve program scalability and efficiency

Requirements

• 1 to 3 years of experience in PMO, Program Coordination, Social Operations, Digital Marketing, Customer Success, or Support Operations
• Hands-on experience using Sprinklr
• Strong understanding of social media publishing workflows and governance
• Excellent communication, presentation, training, and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Teams, Outlook, Excel, PowerPoint, SharePoint, and Microsoft 365
• Basic understanding of Generative AI, Copilot technologies, and workflow automation concepts

Preferred Qualifications

• Experience with Power Automate, Copilot Studio, Power BI, or similar automation platforms
• Knowledge of enterprise social media programs and digital marketing operations
• Experience creating user training programs, onboarding materials, and knowledge-base content

Success Measures

• Successful onboarding of Social Self-Serve users
• High stakeholder satisfaction and user adoption rates
• Timely resolution of support and urgent requests
• Increased efficiency through AI and automation initiatives
• Effective delivery of office hours, training, and user enablement programs

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. Other forms of compensation may include an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.

Benefits

• Comprehensive medical plan covering medical, dental, and vision
• Short-term and long-term disability coverage
• 401(k) plan with company match
• Life insurance
• Vacation time, sick leave, and paid holidays
• Paid paternity and maternity leave