Senior Manager - Program & Project Management

Primary Role description This is production support to work with 24x7 members operating from Offshore resources Have worked in infra tools upgrades installation kind of projects Perform Change validations and internal change management Should run the handover call to ensure the next shift has all the information Check emails and make sure all the emails are responded SNOW ticket quality to be audit and regular check to be performed Follow up on backlogs and reduce them to zero Track and coordinate for vulnerabilities updates and closure Ensure the attendance in shifts Lead issue triage and coordinate with development infrastructure cloud database and vendor teams Drive resolution within agreed SLAs Ensure Root Cause Analysis RCA is initiated and tracked for major issues Environment Tools upgrades planning tracking and execution Track delivery commitments dependencies and action items Maintain status trackers issue logs and risk registers Communicate risks blockers and mitigation plans promptly Manage leadership updates during critical incidents and project milestones Maintain a single source of truth for shift activities Recommend process improvements monitoring enhancements and runbook updates Track and bring to closure all vulnerabilities upgrades changes and projects Very Good communication Secondary Ticket trends and analysis to be facilitated Facilitate INC to PBM ticket mapping Ensure adherence to project processes standards and documentation requirements Run the month end processing by coordinating with the team and track the activities Identify recurring issues and automation opportunities Drive reduction in manual effort and operational risks Share lessons learned across teams Other Details Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.