Senior Escrow Support Processor (PGP Title)
Job Summary
The Senior Escrow Support Processor ensures accuracy, quality, and consistency across key stages of the residential escrow transaction lifecycle. They serve as a subject matter resource, apply sound judgment to resolve issues, support compliance requirements, and enable timely closings.
Primary Responsibilities
Own and manage assigned escrow files through key transaction milestones, ensuring accuracy, completeness, and readiness for closing.
Review and prepare settlement-related documentation, identifying discrepancies and ensuring timely resolution prior to closing.
Exercise sound judgment in evaluating file conditions, resolving complex issues, and escalating risks when appropriate.
Ensure escrow documentation aligns with contractual terms, regulatory requirements, and company standards.
Maintain high quality and accuracy standards while identifying potential risks or errors.
Apply knowledge of escrow practices and state requirements to support compliant file resolution.
Identify and resolve escalated risks or discrepancies.
Support quality initiatives and trend identification.
Follow standard procedures to ensure consistent execution across files and markets.
Provide feedback on workflows, tools, and operational challenges to support process enhancements and standardization.
Additional Information - Post-Closing Support
Prepare and deliver accurate Pre-Settlement Statements (PSS) within established SLAs.
Perform detailed pre-close audits to ensure file readiness and compliance.
Coordinate and manage commitment and CPL delivery.
Review and resolve discrepancies (taxes, HOA, commissions, fees).
Manage revisions based on feedback.
Ensure files are fully prepared for closing.
Required Education/Experience/Knowledge/Skills
Minimum of a High School Diploma or Equivalent
4+ years in title and escrow operations
Experience with settlement statements/CDs
Centralized/high-volume experience preferred
Multi-state experience preferred
Knowledge of escrow process, preparing commitments, CPLs, prorations
Proficiency in escrow and title systems (e.g., SoftPro or similar)
Strong analytical skills, including intermediate Excel proficiency
Proficiency in Microsoft Office Suite required
High attention to detail with sound judgment and problem-solving ability
Exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows
Strong ownership and accountability for work outcomes
Effective communication skills are essential for liaising with stakeholders, addressing inquiries, resolving any issues or discrepancies that may arise
Strong collaboration skills, partnering effectively across teams and stakeholders to support consistent outcomes