Escrow Support Processor
First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
About the Role
This position is typically found in centralized processing (rather than an individual branch setting) and provides clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high-volume paperwork. You will communicate information and instructions to escrow branches but not directly to customers. This is an onsite-only job (non-remote).
Responsibilities
- Provide a wide range of support to a team of Escrow Support Processors, Escrow Officers, and Escrow Assistants
- Perform clerical functions to set up escrow files
- Perform compliance audits, reconcile fees, and address outstanding funds
- Perform disbursements of funds
- Process and prepare FIRPTA signing packages for closing
- Process and deliver FIRPTA remittances to IRS
- Prepare, package, and deliver checks and documents to customers/clients
- Perform check deposits and issue refunds to customers/clients
- Schedule and provide instructions to delivery couriers (FedEx, UPS, USPS, etc.)
- Communicate and address concerns with branches, as needed
- Work on special projects
- Follow functional area’s processes and procedures in daily activities; troubleshoot as needed
- Actively contribute to the results of a team and work toward achieving goals and objectives
- Train new team members, as needed
- Perform other duties as assigned based on business or team needs
Requirements
- High school diploma or equivalent
- 1-2 years of escrow processing experience
- Escrow and skills knowledge preferred
- Ability to follow Escrow Procedures and awareness of regulations governing the escrow process
- Working knowledge of fundamental concepts, practices, and procedures of the department/field
- Good verbal and written communication skills
- Ability to multitask and troubleshoot problems
- Ability to work under pressure and meet critical deadlines
- Openness and adaptability to changes (department or company changes, process steps, etc.)
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to practice good judgment and decision-making
- Good time management skills
- Ability to establish effective working relationships at the work group level
Pay
Pay Range: $18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.
Benefits
First American offers a comprehensive benefits package based on eligibility, including:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off (PTO) and paid sick leave
- Employee stock purchase plan
We embrace and support individuality, fostering an authentic and inclusive workplace for all employees.