Escrow Support Processor

About Us

First American's GO Title division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

About the Role

This role is typically found in centralized processing (rather than an individual branch setting) and provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high-volume paperwork. You will communicate information and instructions to escrow branches but not directly to customers.

We are looking to add an Escrow Assistant to our Mesa, AZ branch, where you will work in a dynamic, fast-paced setting supporting our Escrow team through customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

Responsibilities

• Provide a wide range of support to a team of Escrow Support Processors and Escrow Officers.
• Perform work similar to associate-level tasks, though slightly more complex with greater experience and knowledge.
• Work on escrow openings and closings.
• Perform clerical functions to set up (open) escrow files.
• Prepare correspondence, escrow files, and orders for preliminary title reports.
• Perform fund disbursements.
• Prepare and deliver closing statements and closing letters.
• Schedule and provide instructions to couriers.
• Order payoffs, liens, homeowner association documents, and evidence of insurance.
• Distribute preliminary reports.
• Communicate with branches as needed.
• Follow functional area’s processes and procedures in daily activities; troubleshoot as needed.
• Actively contribute to the results of a team and work toward achieving goals and objectives.

Requirements

• Must be able to follow Escrow Procedures and have awareness of regulations governing the escrow process.
• Working knowledge of fundamental concepts, practices, and procedures of the department/field.
• Good verbal and written communication skills.
• Ability to establish effective working relationships at the work group level.
• High school diploma or equivalent.
• 1-2 years of escrow processing experience.

Pay

Pay Range: $18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

First American offers a comprehensive benefits package based on eligibility, including:

• Medical, dental, and vision coverage.
• 401k retirement plan.
• PTO and paid sick leave.
• Employee stock purchase plan.

We embrace and support individuality, fostering an authentic and inclusive workplace for all employees.