Senior Equipment Technician

About the role

We’re looking for a Senior Equipment Technician to join our technical team and play a key role in maintaining and elevating our equipment quality standards.

Responsibilities

• Equipment Diagnostics & Repair - Diagnose, repair, and refurbish espresso machines, grinders, brewers, and related equipment.
• Troubleshoot mechanical, electrical, and hydraulic issues across multiple brands and systems.
• Test and validate equipment performance to ensure it meets quality standards before shipment.
• Technical Leadership & Project Ownership - Lead technical repairs and refurbishment projects from initial assessment through completion.
• Work independently on complex issues while maintaining high standards of accuracy and efficiency.
• Support pre-sales and post-sales technical needs when required.
• Process Development & Quality Standards - Develop and document repair procedures, workflows, and best practices.
• Establish and maintain quality control standards across all equipment servicing.
• Conduct root cause analysis on recurring issues and implement long-term solutions.
• Team Support & Training - Mentor and train technicians and warehouse staff on tools, processes, and technical skills.
• Share knowledge to improve team capability and consistency.
• Operations & Cross-Functional Collaboration - Partner with operations and sales teams to provide technical expertise and product insights.
• Manage parts inventory, sourcing, and vendor relationships to support repair workflows.
• Contribute to continuous improvement initiatives to increase efficiency and scalability.

Requirements

• 4+ years of hands-on experience in equipment repair, maintenance, or a related technical field (e.g., appliances, industrial equipment, HVAC, automotive).
• Strong mechanical and electrical troubleshooting capabilities.
• Ability to read and interpret technical diagrams, schematics, and service manuals.
• Proven ability to manage multiple projects and work independently.
• High attention to detail and commitment to quality workmanship.
• Strong communication skills, including the ability to explain technical concepts clearly.
• Ability to lift and move equipment (50+ lbs).
• Interest in coffee equipment or willingness to develop expertise in the field.

Benefits

• Comprehensive training to help you build expertise in coffee equipment, regardless of prior industry experience.
• Ongoing professional development and technical learning opportunities.
• Clear path for career growth and leadership within a scaling company.
• Autonomy and ownership in a goal-oriented work environment.
• Exposure to a wide range of advanced and specialized equipment.
• Opportunity to work with an international team passionate about craftsmanship and quality.