Senior Enablement Program Operations Specialist

About the role

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We run a center of excellence operating model, manage the intake and operating rhythm that protects high-impact work, and partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to turn product launches into field-ready execution.

Responsibilities

• Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard
• Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs
• Cook up product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week
• Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
• Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
• Support monetization, offers, and partnership programs with the same coordination discipline
• Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
• Produce the cross-segment program health view that leadership uses to see what enablement is working on and why
• Use generative AI to accelerate project planning, status synthesis, and reporting
• Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
• Other duties as required

Requirements

• 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function
• Proven ability to run intake and prioritization across many stakeholders
• Experience coordinating cross-functional product launches or go-to-market programs
• Experience building OKR tracking and reporting infrastructure
• Strong systems thinking and standard operating procedure development
• Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously
• Excellent written and verbal communication skills

Qualifications

• Serious bonus points if you have Experience in a SaaS or technology company
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting
• Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
• Experience in launch operations or go-to-market operations

Skills

• Strong organizational and project management skills
• Ability to prioritize and manage multiple tasks and projects
• Data-informed decision-making
• Effective communication and stakeholder management
• Systems thinking and standard operating procedure development
• Experience with generative AI tools for project management and reporting
• Experience with enablement and CRM platforms

Benefits

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources.
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Pay

The expected salary range* for this role is $112,800 to $152,600 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Schedule

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.