Senior Program and Operations Specialist
About the role
The Senior Program and Operations Specialist, Ecosystem Growth at Ripple is responsible for maintaining and scaling high-caliber program and operational processes for our global growth programs, including FinTech grants, accelerators, and others, with a focus on growing XRP Ledger (XRPL) blockchain adoption.
Responsibilities
- Run the end-to-end operations of ecosystem growth programs, including grants and accelerator programs, hackathons, and start-up competitions
- Serve as an external representative of Ripple’s ecosystem programs — engaging directly with founders, grantees, developers, and partners at events, conferences, and through ongoing relationships
- Drive global program growth by ensuring consistent, high-quality execution across regions
- Partner with finance, legal, compliance, and marketing teams to ensure seamless program delivery and governance
- Maintain CRMs and dashboards that track program metrics, goals, and achievements
- Develop decks to showcase program outcomes for internal and key industry events and developer conferences
- Coordinate on strategy and execution for promoting and marketing programs
- Identify bottlenecks and implement process improvements
Requirements
5+ years of experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives, for venture capital, FinTech, corporations, foundations, or startup ecosystems
Finance or fintech background, with working knowledge of financial products, capital markets, payments infrastructure, or fintech ecosystems
Direct experience in the crypto, blockchain, or Web3 industry — you understand how these ecosystems work, who the key players are, and how to engage credibly with founders and developers building in this space
Experience in external, founder-facing, or partner-facing roles — you’re comfortable representing an organization to startups, grantees, investors, and developer communities, not just managing internal workflows
Strong operational background with owning complex, multi-stakeholder workflows
Familiarity with capital deployment mechanics for grants, vendor, and partner payments
Acuity in budgeting, expenditure tracking, and financial reporting
Proven track record to work collaboratively and cross-functionally to achieve program goals
Data-savvy and proficiency in data management/data entry processes and standard methodologies
Strong growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking
Proficiency working with programmatic toolings, including: CRM and reporting platforms (Salesforce, HubSpot, Tableau); program platforms (Submittable, F6S, Airtable); and project management tools (Asana, Notion, Confluence)
Exceptional organizational and communication skills
Experience in developing presentation decks on program outcomes and impact
Close attention to detail with a bias toward action and execution
Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability
Active use of AI tools to automate workflows, improve output quality, and build scalable operational systems — AI fluency is a meaningful differentiator in this role
Qualifications
Experience in the crypto, blockchain, or Web3 industry
Experience in external, founder-facing, or partner-facing roles
Experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives
Experience in finance or fintech
Experience in financial products, capital markets, payments infrastructure, or fintech ecosystems
Experience in grant management and vendor payments
Experience in CRM and reporting platforms, program platforms, and project management tools
Experience in developing presentation decks on program outcomes and impact
Experience in budgeting, expenditure tracking, and financial reporting
Experience in identifying bottlenecks and implementing process improvements
Experience in data management and data entry processes
Experience in growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking
Experience in using AI tools to automate workflows, improve output quality, and build scalable operational systems
Skills
Operational excellence
Program strategy
Collaboration and cross-functional teamwork
Financial management
Data analysis and reporting
External communications and stakeholder engagement
Grant management and vendor payments
CRM and reporting platform proficiency
Program platform proficiency
Project management tool proficiency
Presentation deck development
Budgeting and expenditure tracking
Financial reporting
Process improvement identification and implementation
Data management and data entry processes
Growth and metrics fluency
AI tool automation and workflow optimization
Benefits
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy
Parental leave policies
Family planning benefits
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Pay
CA Annual Base Salary Range: $116,000 USD - $135,000 USD