Senior Email Production Specialist

About the role

Joining Vertex means your work is visible and your quality standards shape the whole operation. You will not be buried in a queue. You will matter from week one.

Responsibilities

• Own Production: Build, QA, schedule, and deploy emails and journeys across a portfolio of client programs, end-to-end. Manage recurring sends with zero tolerance for deployment errors; you catch the problem, not the client.
• Troubleshoot in-platform when things break: rendering issues, automation failures, data extension errors, and deliverability concerns.
• Edit HTML and CSS in templates to fix rendering issues, update content, or apply client-specific customization.
• Use AI tools across your workflow to produce faster and with fewer errors: copy review, HTML generation, QA checklists, and audience logic drafting.
• Push yourself to become more AI-fluent every month, because this is how we operate and how this role grows.
• Raise the Quality Bar: Enforce quality standards on every send: links, rendering, audience verification, subject lines, and offer accuracy.
• Document build patterns and technical procedures so the team runs on shared standards rather than tribal knowledge.
• Spot workflow inefficiencies and fix them; standardize, simplify, or automate what does not need to be manual.

Requirements

• Must-have: 5+ years of hands-on email production experience at a senior level — real programs, real volume, real complexity.
• Deep, hands-on expertise in at least one major ESP (Salesforce Marketing Cloud, iPost, HubSpot, Klaviyo, Marketo, Braze, or Eloqua) — you have built, configured, troubleshot, and deployed inside the platform, not just observed it.
• Comfortable writing, reading and editing HTML and CSS for email; you can identify and fix a rendering issue yourself.
• Strong fundamentals in audience logic, segmentation, data extensions, and email deliverability.
• Active, current use of AI tools in your professional work. (ChatGPT, Claude, Copilot, or equivalent)
• Strong written communication. You document your work, explain your decisions, and write clearly to teammates and clients.
• Remote discipline across multiple active programs; you manage your own time and deadlines.
• Attention to detail in everything.

Qualifications

• Nice-to-have: Experience across multiple ESPs. Producers who can move between systems are worth their weight.
• Salesforce Marketing Cloud or iPost depth specifically.
• SQL for data extension management, segmentation, or reporting queries.
• Agency or multi-client production background.
• Deeper AI workflow experience: structured prompting, multi-step automation, custom GPTs or agents.
• Background in B2B associations, membership organizations, or professional publishers.
• Familiarity with Wrike, Monday.com, or equivalent project management tools.

Skills

• Hands-on email production experience.
• Deep expertise in at least one major ESP.
• HTML and CSS editing skills.
• AI tools proficiency.
• Strong written communication.
• Remote work discipline.
• Attention to detail.

Benefits

• Full-time employment, 100% remote.
• Health, Dental & Vision coverage.
• Home office setup including laptop, mouse, keyboard, monitor.
• 401(k) with company contribution.
• Unlimited PTO.
• Periodic in-person gatherings throughout the year.

Pay

$100,000 – $120,000 base (full-time equivalent), commensurate with experience, plus full benefits.

Schedule

Full-time with a 90 days part-time initial period from 9:00 AM to 5:00 PM Central (EST), Monday through Friday.