Senior Email Deliverability Manager

About the Role

Epsilon is seeking an experienced Senior Deliverability Manager who will support and improve deliverability processes, resulting in improved client satisfaction. This position will drive solutions and services to address deliverability challenges, manage and oversee required processes, develop new client-facing practices, and work with contacts at ISPs. The role involves identifying emerging challenges and implementing appropriate remedies.

Responsibilities

• Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
• Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
• Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
• Strengthen ISP relationships and ensure Epsilon’s sending technologies align with evolving compliance and performance requirements
• Build client confidence through decisive, data-driven guidance and measurable improvements in campaign performance
• Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

Requirements

• 10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment
• Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
• Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
• Hands-on experience managing SMS/MMS deliverability, including 10DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
• Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
• Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
• Experience with MessageSystems (MTA), Kibana, and QuickSight or similar tools
• Bachelor’s degree required; advanced technical or business degree preferred

Skills

• Active participation and established presence in industry groups such as M3AAWG or ESPC
• Experience shaping deliverability products, services, or platform enhancements at scale
• Demonstrated ability to translate ISP and client insights into innovative, value-added solutions
• Track record of building high-trust client relationships through strategic guidance and measurable outcomes
• Strong blend of technical depth and client-facing consultative expertise

Benefits

• Flexible time off (FTO) and 15 paid holidays
• Paid sick time
• Parental/new child leave, childcare & elder care assistance, adoption assistance
• Comprehensive health coverage (medical, dental, vision)
• 401(k) retirement plan
• Tuition assistance
• Commuter benefits
• Professional development and employee recognition programs
• Charitable donation matching
• Health coaching and counseling

Pay

Compensation Range: USD $112,800.00 - USD $209,600.00/Annually. Consistent with applicable law, compensation will be determined based on skills, qualifications, and experience.