Senior Email Deliverability Consultant

About the role

As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

Responsibilities

• Provide fundamental deliverability support to our customers and our internal teams;
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy;
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
• Help conduct in-depth investigations, reviews, and audits into email sending practices;
• Assist customers with blocklists, spam traps, and issues with ISPs;
• Help customers produce schedules for IP warming and monitor their warming progress;
• Monitor individual customer email metrics and help improve their sending reputation;
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;
• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education.

Requirements

We think our ideal candidate is someone who has proficiency in deliverability concepts and customer management skills. They would ideally have three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues, and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.

Benefits

• Competitive compensation that may include equity;
• Retirement and Employee Stock Purchase Plans;
• Flexible paid time off;
• Comprehensive benefit plans covering medical, dental, vision, life, and disability;
• Family services that include fertility benefits and equal paid parental leave;
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend;
• A curated in-office employee experience, designed to foster community, team connections, and innovation;
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching;
• Employee Resource Groups that provide supportive communities within Braze;
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

Pay

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $108,000 and $139,500/year, with an expected On Target Earnings (OTE) between $120,000 and $155,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.