Senior Email Deliverability Consultant

About Braze

At Braze, we’re a genuinely approachable, exceptionally kind, and intensely passionate team. We set high standards, champion teamwork, and create work-life harmony as we navigate rapid global growth while striving for greater equity and opportunity—inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. Autonomy, accountability, and openness to new perspectives are essential to our success. Our deep curiosity and eagerness to share diverse passions give us balance and inject a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here with a sharp and passionate team at your back.

About the Role

As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll partner closely with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

Responsibilities

• Provide fundamental deliverability support to our customers and internal teams.
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy.
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
• Conduct in-depth investigations, reviews, and audits into email sending practices.
• Assist customers with blocklists, spam traps, and issues with ISPs.
• Help customers produce schedules for IP warming and monitor their warming progress.
• Monitor individual customer email metrics and help improve their sending reputation.
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving.
• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure.
• Take an active role in strategic projects that help mature process, product, thought leadership, or customer education.

Requirements

We think our ideal candidate is someone who has proficiency in deliverability concepts and customer management skills. They would ideally have three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues, and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.

Benefits

Braze offers a comprehensive Total Rewards package that includes:

• Competitive compensation that may include equity (RSUs).
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability benefit plans.
• Family services, including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

Benefits vary by location; review our specific offerings for each country here.

Pay

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,000 and $103,500/year, with an expected On Target Earnings (OTE) between $110,000 and $145,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.