Senior Email Operations Specialist

About the role

Amsive is currently looking for a Senior Email Operations Specialist to join our Email Services team. The role is remote and requires being located in the United States and working in Eastern or Central time zones.

Responsibilities

• Build, configure, QA, schedule, and deploy email marketing campaigns within ESP platforms, ensuring accuracy and on-time delivery
• Execute audience segmentation, list uploads, suppression management, and targeting based on campaign requirements
• Perform comprehensive quality assurance on all campaigns, including content, links, dynamic content, personalization, tracking, rendering, and functionality across devices and email clients
• Partner with Email Production Specialists to validate template functionality and troubleshoot rendering or coding issues
• Collaborate with Email Campaign Managers to understand campaign objectives, timelines, priorities, and deployment requirements
• Manage campaign scheduling and deployment according to production calendars and service-level expectations
• Troubleshoot and resolve campaign setup, deployment, and platform-related issues, escalating when appropriate
• Maintain accurate campaign documentation, deployment records, and operational processes
• Ensure adherence to email marketing best practices, deliverability standards, compliance requirements, and data integrity
• Support A/B testing, campaign validation, and pre-launch approval processes
• Identify opportunities to improve operational workflows, automation, QA processes, and deployment efficiency
• Assist with platform maintenance, process documentation, and operational best practices as needed

Requirements

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field (or equivalent professional experience)
• 3–5+ years of experience in email operations, campaign execution, marketing operations, or email production (experience level dependent on Senior vs. Specialist)
• Hands-on experience building, testing, and deploying email campaigns in ESPs such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar platforms
• Experience with audience segmentation, list management, data imports, and campaign configuration
• Strong quality assurance, troubleshooting, and problem-solving skills
• Familiarity with email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility
• Working knowledge of HTML/CSS for email, including the ability to troubleshoot rendering issues
• Experience using email QA and testing platforms such as Litmus or Email on Acid
• Familiarity with UTM tracking, campaign tagging, and analytics validation
• Experience working in a high-volume agency or enterprise marketing environment
• Strong organizational skills with exceptional attention to detail
• Strong analytical and troubleshooting skills with a process improvement mindset
• Experience collaborating with cross-functional teams including Production, Strategy, Account Management, and Technology

Qualifications

• Additional Information
• Salary starting at $64,000/yr, based on skills and experience
• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

• Technical skills in email marketing platforms
• Quality assurance and troubleshooting abilities
• Attention to detail and organizational skills
• Collaboration and communication skills
• Process improvement mindset

Benefits

• Paid time off including Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave

Pay

• Salary starting at $64,000/yr, based on skills and experience

Schedule

• This is a REMOTE position