Senior Deliverability Manager

Epsilon · Boston, MA · 1 mo ago

Hybrid$113k/yrFull-time

Epsilon is seeking an experienced Senior Deliverability Manager.

Support and improve deliverability processes, resulting in improved client satisfaction.

Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
Strengthen ISP relationships and ensure Epsilon’s sending technologies align with evolving compliance and performance requirements
Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment
Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
Hands-on experience managing SMS/MMS deliverability, including 10DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
Experience with MessageSystems (MTA), Kibana, and QuickSight or similar tools
Bachelor’s degree required; advanced technical or business degree preferred

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.
Epsilon is an Equal Opportunity Employer.
Compensation Range: USD $112,800.00 - USD $209,600.00/Annually.

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