Senior Director, Training Patient Support Services

About The Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Main Responsibilities

• Support PSS training needs across therapeutic areas.
• Strategically plan and implement world-class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on-demand training courses.
• Provide consistency across therapeutic areas, where applicable.
• Develop and execute the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
• On-the-ground execution and deployment of training experiences.
• Aid in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
• Implement and continuously improve work streams such as PSS Onboarding, New hire training programs and curriculum, Field Training, Collaboration/Coordination with “One PSS” training initiatives, and Build a sustainable ongoing learning journey for PSS Teams (field and home office).
• Collaborate with cross-functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
• Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with “One PSS” leadership, PSS Leadership, Sales, Marketing, and any other relevant cross-functional teams.
• Incorporate technology and gamification for end-user engagement.
• Ensure budgets and schedules meet corporate requirements.
• Select, develop, and manage relationships with key agency partners.
• Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
• Contribute to the “One PSS” training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.

Qualifications

• BA/BS Degree required, preferably in life science or business. MBA a plus.
• Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience.
• Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
• Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing.
• Ability to influence, collaborate and interact effectively with senior leadership team and cross-functional team members.