Senior Director, Patient Services

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides senior leadership on multiple client accounts or practice areas.
• Responsible for strategic management.
• Creates mission and works with management team to ensure a clear understanding of team mission and goals.
• Works with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent.
• Develops performance standards for management team and measures success against performance standards.
• Creates innovative business expansion and/or new services.
• Responsible for lead proposal writing, contracting, client presentations, and pricing.
• Establishes goals for business unit growth.
• Stays abreast of industry trends and important pending legislation impacting business.
• Maintains specialized technical skills in a disease state, holds expert medical knowledge on reimbursement strategies, and possesses functional knowledge.
• Identifies and collaborates with internal and external resources and experts.
• Develops succession plans for key management team members.
• Recruits, trains and develops senior leaders.
• Provides leadership to team and participates as facilitator for learning programs.
• Manages budget to include P&L responsibility.
• Approves purchases, contracting, expenses, and may manage vendor relationships.
• Allocates human and financial resources as appropriate to ensure objectives are accomplished.
• Searches and pursues revenue generation opportunities and effectively manages to ensure that new revenue is realized.
• Trains managers on financial matters related to performing job responsibilities.
• Identifies areas for risk; fosters proactive, continued quality improvement.
• Ensures and maintains highest integrity and honesty in all business activities.
• Supports company culture to include embracing and fostering company values.
• Supports company programs and initiatives; adheres to company policies and procedures.
• Represents the company to associates and the public.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education.
• Normally requires a minimum of eight (8) to ten (10) years of experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes, particularly distribution/interfaces.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• Ability to proficiently use computer and standard office equipment.
• Working knowledge of Microsoft Office.
• Ability to manage multiple tasks along a parallel process.
• Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
• Ability to resolve associate issues effectively and efficiently.
• Critical thinking skills.
• Strong industry and company business knowledge.