Senior Director of Patient Services

Essential Duties & Responsibilities

• Lead the day-to-day management of the patient support program(s) to ensure coordinated access to Neurotech’s Encapsulated Cell Technology.
• Provide strategic oversight and management of third-party vendors to ensure service level agreement adherence, quality, consistency, and efficiency in service delivery.
• Lead the ongoing evaluation and refinement of the patient support program strategy aligning the efforts of the broad cross-functional team to facilitate high-impact interactions with targeted stakeholders.
• Partner with commercial colleagues in the development of market research and analytical projects. Implement initiatives that maintain a detailed understanding of key stakeholder needs with a long-range approach to brand positioning.
• Collaborate with the Trade, Payer and Reimbursement Directors to ensure the coordination and alignment between Patient Support.
• Create, monitor, and report on all relevant metrics of commercial initiatives.
• Foster a team culture of engagement, accountability, collaboration, innovation, sense of urgency to serve patient needs and achieving Neurotech corporate vision.
• Complete ad-hoc projects and responsibilities as requested and assigned

Qualifications

• Proven experience in Patient and HUB Services, with a record of driving financial results in highly competitive markets.
• 7 – 10 years of related physician, payor, and patient services experience in the pharmaceutical/biotech industry.
• Product launch experience in rare/orphan diseases is a must. Gene and Cell therapies, Hospital, Buy-and-Bill and Medicare Part D products; experience preferred.
• Bachelor’s degree required, MBA or other advanced degree preferred.
• Flexible, adaptable, diplomatic, and able to effectively deal and manage through ambiguity.
• Possesses a good blend of strategic and operational experience with the ability to see the big picture and strong attention to detail.
• Effective communication skills with the ability to present ideas, get buy-in and drive consensus within the commercial organization and across project teams.
• Demonstrated successful experience in a fast-paced entrepreneurial environment.
• Strategic leadership and operational execution particularly in areas like access to therapy, patient education, case management and cross functional collaboration.
• Outstanding project and budget management skills and experience managing multiple vendors