Senior Director, Patient Support Solutions

About the role

The Senior Director, Patient Support Solutions will lead the strategic development, implementation, and management of comprehensive patient support initiatives, and best in class patient-centric support services. This includes programs for access, affordability, initiation, and field-facing teams. The role requires a commitment to expanding the company’s offerings to meet the diverse needs of patients, with a focus on alternative pay models. The Senior Director will champion a patient-first culture, advocate for patient needs and perspectives, and develop, design, and implement services and programs that prioritize patient-centric solutions.

Essential Functions

• Lead strategy, vision, and roadmap development for best-in-class patient support services, inclusive of programs for access, affordability, initiation, and field-facing teams.
• Manage the strategic vision and implementation of NovoCare Pharmacy, committing to drive expansion of Company’s offerings to meet diverse patient needs, with options for alternative pay models.
• Champion a patient-first culture, advocating for the needs and perspectives of patients, and developing, designing, and implementing services and programs that prioritize patient-centric solutions.
• Create and maintain strong business-relevant relationships with internal and external stakeholders, focusing on executive-level decision-makers and influencers.
• Execute PSS solutions against well-defined and understood metrics, creating a frictionless patient and provider experience for the entire journey, delivering based on needs and channels.
• Ensure execution excellence and continuous improvement of solutions for patient access, affordability, and adherence, delivering solutions that drive a better patient experience with measurable impact.
• Develop both standardization and adaptability into PSS solutions for efficient implementation and scaling based on changes to the Novo Nordisk portfolio, integrated with the strategy and execution of product commercialization.
• Leverage advanced technologies (such as automation and AI) that increase efficiency, lower total cost of ownership, and drive NNI differentiation in prioritized key markets.
• Drive excellence in enterprise compliance, ensuring full compliance with federal and state requirements and timely reporting.
• Anticipate trends and changes to the market that could influence patient support services strategy and/or roadmap.
• Collaborate effectively with Marketing, Market Access, Sales, and other key internal and external partners through goal alignment, role clarity, end-to-end accountability, and robust governance processes.
• Supervise reporting personnel, ensuring individual development plans (IDPs) are in place, and manage the application and communication of all Novo Nordisk policies, procedures, and the Novo Nordisk Way.