Senior Director, Order To Cash (OTC)

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. We encourage applications from people with a wide variety of backgrounds and experiences.

About the team

Warner Music’s Nashville Shared Services Center (SSC) is the home to the financial and administrative functions that provide critical support and best-in-class services to our US, Canadian, and Latin American Recorded Music and Publishing businesses. The Nashville Center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Responsibilities

• Lead end-to-end Order to Cash (OTC) process and execution across multiple business models, platforms, and regions, including North & South America.
• Ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives.
• Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms.
• Manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements.
• Define and monitor Order to Cash performance metrics, including aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction.
• Serve as the primary point of contact for all things OTC for Mergers/Acquisitions.
• Work closely with the Business Development team as new deals/agreements are made to achieve systematic revenue processing within the scope of the agreements.
• Manage a customer portfolio that generates more than $4 billion in revenue annually.
• Liaise with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements.
• Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function.
• Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services.
• Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance.
• Serve as a point of escalation and final approval for the OTC process.
• Lead the team in the performance of day-to-day activities within OTC.
• Oversee OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.
• Partner with:
  • RTR team on the OTC month-end close-related activities, including cash/accounts receivable reconciliations.
  • PTP team to determine ways to improve WMG’s working capital.
  • GPO in identifying continuous process improvement opportunities.
  • WMG teams like Risk Management, Treasury, and Legal when pursuing or initiating new OTC portals and/or wallets (including BitPay).

Requirements

• 10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of credit & collections.
• 5+ years of people leadership experience for Order to Cash delivery.
• Excellent communication, influencing skills, and team member management, leading a team in a remote-first working environment supported by offshore teams for more transactional activities.
• Extremely collaborative team player.
• Ability to value-stream map each part of the OTC processes specific to Finance – including billing, credit, collections, cash applications, and industry-specific revenue streams. Assist with upstream and downstream process mapping to ensure seamless hand-offs with the entire organization.
• Bachelor’s Degree in Accounting, Finance, Economics, or a related field.
• Experience leading collaborative discussions and working with a diverse team of stakeholders to achieve a common goal.
• Executive-level communication skills.
• Working knowledge of US GAAP, SOX compliance, and audit procedures.
• Experience driving continuous improvement and challenging normal operations.
• Experience with process design (TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques).
• Experience ensuring policy and process compliance with applicable laws and data policies.
• Experience in desktop applications, financial ERP software, process flow tools, and/or statistical analysis for process improvement.
• Extensive experience as a user of a large and complex ERP system.
• Basic understanding of IT project management methodology (Agile or SDLC).
• Ability to multi-task and prioritize projects and work under pressure to meet deadlines.

Preferred Qualifications

• CPA, MBA, or equivalent preferred.
• Music or Entertainment Industry experience preferred.
• Deep knowledge of SAP and S/4HANA preferred.
• Working experience for OTC activities in LATAM.

About us

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. Our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Pay

Salary Range: $150,000 - $170,000 Annually. Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs.