Senior Director, Order to Cash

About the role

The insightsoftware Finance team is looking for a Senior Director, Order to Cash. The Senior Director will continue strengthening processes and lead the team built over the past two years during which extensive transformation and structural changes have been implemented for the future of this growing SaaS software company toward a goal of $1B in Revenue.

Responsibilities

• Partner across business functions to identify gaps in back-office customer experience and develop/execute strategy to close the gaps across both own areas and activities managed by other functions
• Work with technology partners to identify opportunities in tools and processes needed to improve delivering on time, accurate invoicing and improved time to cash
• Lead team of global order processing, cash application and collections. Identify refinements to organization structure and processes to enable best in class customer experience
• Resolve customer issues and conflicts and remove recurring obstacles to company success
• Develop, track and communicate key performance indicators to measure success of order management and AR functions

Qualifications

• Competencies: Self-starter, highly organized leader, outstanding communicator, comfortable in both detailed transaction flows and strategic thinking, inspires change and innovation, understands process & technology, works across multiple teams for collective win
• Minimum Qualifications: 10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of Collections, strong analytical, problem-solving and change leadership skills, consistent track record of handling ambiguity in a fast-paced work environment, builds positive relationships with peers and senior leadership, excellent communication, influencing skills and team member management, leads team in a remote first working environment supported by team based offshore for more transactional activities, clear and effective written communication skills, customer experience / customer first mindset, experience improving processes to drive better outcomes, Salesforce, and/or NetSuite experience highly valued, Bachelor’s degree required, preferably accounting or finance

Benefits

The salary range in United States of America for this position is 160,000.00 to 201,000.00 USD Annual. Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target. We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.

Additional Information

All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team: Work With Us insightsoftware About Us: Hear From Our Team Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.