Director, Order to Cash

About the role

We are seeking a strategic and operationally minded Director, Order to Cash to join our Accounting team. Reporting to the SVP, Corporate Controller, this role owns the end‑to‑end Order‑to‑Cash function — revenue operations, billing, collections, and payment settlements — for 8am. The role combines strategic process ownership with hands‑on operational leadership. You will take a function that already has strong revenue accounting and make it more scalable, more automated, and more connected to the rest of the business. The revenue function is a core part of this role’s scope, spanning both payments‑based revenue and SaaS/subscription revenue.

About us

At 8am, our vision is to power a world where professionals thrive. We empower professionals with trusted, innovative technology to deliver world‑class outcomes for their clients and exceptional financial results for their business. Founded in 2005 (formerly AffiniPay), 8am is the professional business platform that helps legal, accounting, and other client‑focused professionals run stronger, more profitable businesses. More than 250,000 professionals across the U.S. trust 8am, and we have been recognized on Inc. 5000’s fastest‑growing companies list for 13 consecutive years.

What you’ll do

• Own end‑to‑end billing, invoicing, collections, and payment settlement across subscription and transaction‑based revenue, including reconciliation of payment transactions and merchant settlements.
• Lead operational oversight of the revenue function (both SaaS/subscription and payments‑based revenue) and partner with the Accounting Manager on ASC 606 revenue recognition.
• Build a collections strategy that reduces aged receivables and improves recovery rates across customer and merchant segments.
• Select and improve billing, collections, and payment tools (Stripe, Workday, Salesforce, TSYS, Zuora) and create documented processes that cut manual work and error risk.
• Hire, mentor, and develop a team of managers and specialists across billing, collections, and payment operations; set KPIs and service‑level goals.
• Act as the go‑to partner for Sales, Customer Success, Product, Engineering, and Risk on billing, collections, and payments; represent Order‑to‑Cash in pricing and product decisions.
• Maintain strong internal controls across billing, collections, and settlements; support audit and compliance work with the Assistant Controller.
• Champion AI adoption across the team to speed up close and reconciliation, reduce manual work, and improve forecasting.

About you

• 7+ years of progressive experience leading billing, collections, payment operations, or revenue operations, preferably in fintech, payments, or SaaS.
• Experience building and leading teams, including managing other people managers.
• Track record of owning and improving end‑to‑end operational processes at scale.
• Revenue accounting exposure (ASC 606) across both SaaS/subscription and payments/transaction‑based revenue is strongly preferred.
• Experience with payment processing, card networks, ACH, and processors such as Stripe, TSYS, or Adyen.
• Comfort with ERP, billing, and CRM systems (e.g., Workday, Zuora, Salesforce).
• Strong analytical skills, advanced Excel, and hands‑on experience using AI tools like Claude or ChatGPT to automate workflows.
• Bachelor’s degree in Accounting, Finance, Business, or equivalent; CPA is a plus.

Additional information

• Full‑time, exempt position.
• Hybrid work arrangement for candidates in the Austin area.
• Base pay range: $170,000 – $210,000 USD annually (may vary by location and experience).

Benefits

• Health, dental, and vision coverage, including a 100% company‑paid HDHP plan for employees.
• Competitive compensation package with annual bonuses, equity options, and 401(k) (or RRSP in Canada) with company match.
• Flexible Time Off, paid holidays, and parental leave program.
• Wellness stipends, mental health support, and one‑on‑one nutrition coaching.
• Learning and development through 8am.edu, leadership programs, professional development funds, and individualized talent development.
• Charitable matching gifts, paid volunteer time off, and company‑sponsored volunteer events (local and virtual).
• Team‑building events, quarterly award recognition (Rise & Shine Award of Excellence), and peer‑to‑peer appreciation platform.

Diversity, equity & inclusion

At 8am we recognize that innovation thrives with a diverse team of people who bring different backgrounds, personalities, talents, and ideas. We are committed to a welcoming, transparent environment that embraces differences through education, equal access to opportunities, inclusionary programs, and community outreach.