Director, Order-to-Cash

About the role

The Director, Order-to-Cash role is responsible for overseeing the entire order-to-cash cycle, including credit assessments, collections strategy, and billing operations. This is a player-coach role that involves leading a team of two and directly owning a portion of the operational workload.

Responsibilities

• Own the end-to-end order-to-cash cycle, including credit assessments, collections strategy, and billing operations, ensuring accuracy and timeliness in these processes across all revenue streams
• Set and enforce credit policies, establish customer credit limits, and manage credit risk exposure across the portfolio using data-driven frameworks
• Lead and develop a team of two reports, setting clear performance expectations and building capacity for scale
• Drive collections strategy and execution, including aging management, dispute resolution, DSO reduction initiatives, and escalation protocols for delinquent accounts
• Partner with Sales and Revenue Accounting to resolve billing discrepancies, support deal structuring decisions as needed, and ensure contract terms translate accurately into invoicing
• Oversee billing operations, including invoice generation, payment application, reconciliation, and customer communication workflows
• Build and maintain reporting covering DSO, aging and risk exposure, bad debt reserves, and collection effectiveness
• Partner with Accounting and Finance to support cash flow forecasting and projections, providing visibility into expected collections timing and aging trends to inform the company's liquidity outlook and operating cash flow reporting
• Own the SOX control framework for the order-to-cash function, ensuring all processes and procedures are designed and operating in compliance with internal control requirements, documentation is audit-ready, and the team has zero tolerance for control exceptions
• Own audit support for the function, serving as the primary point of contact for internal and external audit requests related to AR, credit, and collections controls
• Identify and implement process improvements and system enhancements across NetSuite, Salesforce, and other tools to reduce manual effort and improve cycle time

Requirements

12+ years of progressive experience in credit, collections, billing, or order-to-cash, with at least 3 years in a people leadership role

A player-coach mentality. You lead the team and own the function, and you carry a meaningful portion of the operational workload yourself

Experience managing AR portfolios with B2B customers across multiple business lines and channels

Demonstrated ability to build and scale credit risk frameworks, including credit scoring, limit-setting, and portfolio monitoring

Proficiency in ERP systems (NetSuite preferred) and CRM platforms (Salesforce), with hands-on experience optimizing billing and collections workflows

An analytical orientation with the ability to translate AR data into actionable insights for CFO, CRO, and executive leadership audiences

Experience partnering cross-functionally with Sales, Legal, FP&A, and Revenue Accounting to align on contract terms, payment structures, and policy decisions

Proven track record managing DSO improvement initiatives and driving measurable reductions in past-due balances

Comfort operating in a fast-paced, public company environment with quarter-end close deadlines and SEC reporting implications

A collaborative, low-ego working style. You build strong relationships across finance and the business, give direct feedback with respect, and make the people around you better

A genuine curiosity about AI and a willingness to use it. You don’t need to be an expert, but you should have started exploring tools like Claude or ChatGPT and be motivated to keep learning. We’re building toward an AI-native finance function and want someone who’s excited about that

BA/BS in Accounting, Finance, or Business required; CPA, CFA, or MBA a plus

Qualifications

BA/BS in Accounting, Finance, or Business required

CPA, CFA, or MBA a plus

Benefits

Competitive pay and benefits

Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being

Flexible PTO, 13 company-wide days off throughout the year

Winter and Summer Weeklong Synchronized Company Shutdowns

Learning & Development programs

Equipment, tools, and reimbursement support for a productive remote environment

Free Life360 Platinum Membership for your preferred circle

Free Tile Products

Pay

The US-based salary range for this position is $159,500 to $233,000. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience.

Schedule

The US-based salary range for this position is $159,500 to $233,000. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience.