Manager, Order to Cash

The Role

The Work You'll Do

• Lead the end-to-end invoice lifecycle from Closed-Won status, ensuring alignment between contract terms, pricing structures, and invoicing.
• Partner with Tax and Legal teams to ensure all invoices correctly reflect local, state, and international tax requirements (including VAT, GST, and Sales Tax).
• Serve as the subject matter expert on the integration between our CRM (Salesforce), Billing/ERP systems (NetSuite), and tax engine platforms, maintaining data hygiene to prevent downstream revenue recognition errors.
• Collaborate closely with the Revenue Accounting team to ensure billing schedules adhere to ASC 606 standards and that invoicing data is always audit-ready.
• Identify bottlenecks in global billing workflows and implement automation strategies to reduce manual overhead and Days Sales Outstanding (DSO).
• Serve as the primary escalation point for complex billing disputes, payment delays, and customer-specific invoicing requirements.
• Mentor and manage a high-performing billing team, fostering a culture of accountability, precision, and customer-centric problem solving.

What We're Looking For

What We Need From You

• 8+ years of experience in billing or finance operations, specifically within a SaaS or software-as-a-service environment.
• Advanced experience with ERP systems (NetSuite, Oracle, SAP) and CRM platforms (Salesforce); experience with billing automation tools such as Zuora, Chargebee, or Coupa is highly preferred.
• Deep understanding of revenue recognition (ASC 606) and the complexities of global tax invoicing, including VAT, GST, and multi-entity environments.
• 3+ years of direct people management experience.
• Strong analytical skills with the ability to assess billing data, identify trends, and present actionable insights to senior leadership.
• Proven ability to bridge technical billing operations and customer-facing teams across Sales, Customer Success, and Support.
• Excellent communication and organizational skills with strong logical and quantitative capabilities.