Senior Director Industry Marketing - HLS

About the role

We are seeking a visionary and high-impact Senior Director, Industry Marketing to lead our global Healthcare & Life Sciences (HLS) strategy while serving as the leader of Talkdesk's Industry Marketing function.

Industry Marketing Leadership

• Lead and develop the global Industry Marketing team, including direct management of industry leaders responsible for Financial Services, Retail, and Public Sector.
• Establish a unified industry marketing strategy that balances cross-industry messaging with vertical-specific market requirements.
• Partner with executive leadership to identify emerging market opportunities, industry priorities, and strategic investments.

Customer Experience Automation (CXA) Category Leadership

• Help define, evangelize, and expand the Customer Experience Automation (CXA) category across key industries.
• Develop industry-specific AI and automation narratives that position Talkdesk as the leader in agentic customer experience and AI-powered workforce transformation.
• Partner closely with Product and Strategy teams to influence roadmap priorities based on industry trends, customer needs, regulatory requirements, and competitive dynamics.
• Represent Talkdesk externally as an industry thought leader through analyst engagements, conferences, customer advisory boards, media opportunities, and executive presentations.

Healthcare & Life Sciences Industry Ownership

• Serve as the primary industry expert for Healthcare & Life Sciences, driving positioning, messaging, content strategy, customer advocacy, analyst engagement, and pipeline generation.
• Develop differentiated strategies for providers, payers, pharmaceutical organizations, life sciences companies, and emerging healthcare segments.
• Translate evolving healthcare regulations, patient expectations, and AI adoption trends into actionable go-to-market strategies.

Qualifications

• Education: Bachelor's degree required. MBA or other relevant advanced degree preferred.
• Experience: 10+ years of experience in product marketing, industry marketing, solution marketing, or go-to-market leadership within enterprise software, SaaS, cloud, AI, or digital transformation markets.
• Experience leading and developing high-performing teams, including direct management of senior individual contributors and industry marketing professionals.
• Strong track record partnering with Product, Sales, Analyst Relations, Customer Success, and Executive Leadership to influence strategy and drive business outcomes.
• Industry Expertise: Deep understanding of the Healthcare and Life Sciences market, including providers, payers, pharmaceutical, biotech, and medical device organizations.
• Experience bringing innovative technology solutions to market, including AI, automation, customer experience, workflow orchestration, cloud platforms, or enterprise software.
• Strong understanding of how AI is reshaping industries and the ability to articulate strategic market opportunities to customers, analysts, partners, and executives.
• Leadership & Communication: Exceptional communication, presentation, and storytelling skills, with the ability to engage audiences ranging from frontline practitioners to C-suite executives.
• Execution & Growth Mindset: Proven ability to thrive in fast-paced, high-growth environments while balancing strategic planning with operational execution.

Pay Range (Base Salary)

$203,000- $304,000

Other Types of Pay

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits

• 401(k) plan

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Method of Application

The method of application is to apply online.

Application Window

The application window is expected to close at least 7 days from the posting date. The application was posted on 06/28/2026

Contact Information

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

Talkdesk's Commitment to Diversity, Equity, and Inclusion

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.