Senior Director, Digital Experience
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
Job Description
Lead the strategic evolution and modernization of Transamerica’s digital experiences for its Protection Solutions businesses, including websites and digital capabilities for both intermediaries and end customers, as well as lead customer communications across Transamerica’s businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence. Influence strategic investment to differentiate customer experience, drive growth, reduce costs, and improve efficiency. Provide leadership and strategic direction to staff members.
Responsibilities
- Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
- Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases.
- Lead customer communications across the Transamerica businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
- Work with marketing leadership to translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
- Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
- Strategically align with relevant technical teams in ongoing development and testing work across various properties.
- Manage, coach and mentor staff; provide career development and training opportunities.
- Approve and manage budgeting, resource planning and prioritization.
Qualifications
- Bachelor’s degree in marketing, computer science or related field, or equivalent experience
- 12 years of experience in the digital space
- Eight years of management experience leading and developing teams
- Expert knowledge of user centered design and digital technologies relevant to assigned focus area
- Excellent written, oral and presentation skills to engage and influence staff, partners and stakeholders
- Change-management skills to adapt and lead others in a competitive digital environment
- Analytical and problem-solving skills
Preferred Qualifications
- Five (5) plus years' experience in financial services industry
- Excellent presentation and storytelling abilities
- Experience in scaled agile product ownership / program leadership