Senior Director, Digital Experience

About the role

Lead the strategic evolution and modernization of Transamerica’s digital experiences for its Protection Solutions businesses, including websites and digital capabilities for both intermediaries and end customers, as well as lead customer communications across Transamerica’s businesses.

Responsibilities

• Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
• Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases.
• Drive improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
• Translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
• Advocate for digital experience goals, strategy, and initiatives to senior leadership.
• Collaborate cross-functionally and across the CX & Marketing Center of Excellence, including UX, CX Insights, Marketing, and Savings & Investments digital experience to ensure continued coordination and collaboration across related initiatives.
• Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
• Align with relevant technical teams in ongoing development and testing work across various properties.
• Manage, coach and mentor staff; provide career development and training opportunities.
• Approve and manage budgeting, resource planning and prioritization.

Qualifications

• Bachelor’s degree in marketing, computer science or related field, or equivalent experience.
• 12 years of experience in the digital space.
• Eight years of management experience leading and developing teams.
• Expert knowledge of user centered design and digital technologies relevant to assigned focus area.
• Excellent written, oral and presentation skills to engage and influence staff, partners and stakeholders.
• Change-management skills to adapt and lead others in a competitive digital environment.
• Analytical and problem-solving skills.

Preferred Qualifications

• Five (5) plus years' experience in financial services industry.
• Excellent presentation and storytelling abilities.
• Experience in scaled agile product ownership / program leadership.