Senior Director, Digital Experience

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

What We Do

Transamerica is organized into three distinct businesses: 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Job Description

Lead the strategic evolution and modernization of Transamerica’s digital experiences for its Protection Solutions businesses, including websites and digital capabilities for both intermediaries and end customers, as well as lead customer communications across Transamerica’s businesses. Influence strategic investment to differentiate customer experience, drive growth, reduce costs, and improve efficiency. Provide leadership and strategic direction to staff members.

Responsibilities

• Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
• Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases.
• Drive customer communications across the Transamerica businesses, improving the customer experience and expense savings through digitization and eDelivery.
• Translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
• Advocate for digital experience goals, strategy, and initiatives to senior leadership.
• Collaborate cross-functionally and across the CX & Marketing Center of Excellence, including UX, CX Insights, Marketing, and Savings & Investments digital experience to ensure continued coordination and collaboration across related initiatives.
• Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
• Align with relevant technical teams in ongoing development and testing work across various properties.
• Manage, coach, and mentor staff; provide career development and training opportunities.
• Approve and manage budgeting, resource planning, and prioritization.

Qualifications

• Bachelor’s degree in marketing, computer science or related field, or equivalent experience.
• 12 years of experience in the digital space.
• Eight years of management experience leading and developing teams.
• Expert knowledge of user centered design and digital technologies relevant to assigned focus area.
• Excellent written, oral, and presentation skills to engage and influence staff, partners, and stakeholders.
• Change-management skills to adapt and lead others in a competitive digital environment.
• Analytical and problem-solving skills.

Preferred Qualifications

• Five (5) years' experience in financial services industry.
• Excellent presentation and storytelling abilities.
• Experience in scaled agile product ownership / program leadership.