Senior Manager, Digital Experience

Position Responsibilities

• Own the day-to-day management and long-term evolution of the firm’s 6 websites, supporting ongoing optimization and the transition to a scalable global website model.
• Act as the primary website product owner, setting standards, governing usage and ensuring the site remains accurate, compliant, accessible and high performing.
• Plan and lead major website initiatives, including redesigns, platform upgrades, CMS migrations and new site launches, from strategy through execution.
• Conduct ongoing site audits and evaluations to identify opportunities related to usability, design consistency, content effectiveness, accessibility and performance.
• Execute and apply user research, audience analysis, competitive reviews and stakeholder input to inform experience decisions.
• Translate user needs and business goals into clear experience requirements, including user journeys, wireframes, prototypes and functional specifications.
• Partner with content owners to manage website content strategy and execution, ensuring content is structured, findable, up to date and aligned with brand and regulatory standards.
• Define and own the web analytics ecosystem (GA4, GTM and dashboards) and performance measurement including KPIs, dashboards and reporting to drive continuous improvement.
• Serve as hands-on backup across the digital team as needed, supporting day-to-day execution, platform management and issue resolution across digital platforms.

Candidate Requirements

• Bachelor’s degree in related field or equivalent education required.
• 10+ years of experience designing and managing website experiences, preferably in financial services targeting both institutional and intermediary audiences.
• Advanced, hands-on experience with CMS/DXP platforms such as WordPress, Adobe Experience Manager (AEM), Sitecore or equivalent systems.
• Experience conducting user research including competitive analysis, stakeholder interviews and synthesizing insights to inform strategy.
• Strong UX/UI experience, including defining user journeys and experience frameworks, and creating wireframes and prototypes to bring concepts to life and guide development efforts.
• Working knowledge of digital analytics (GA4, GTM) and how to apply insights to UX and optimization efforts.
• Experience contributing to or governing design systems or digital standards.
• Consistently demonstrates high energy, a sense of urgency and the ability to work effectively in a fast-paced, innovative environment.
• Programming experience in HTML, CSS and JavaScript is a plus.

Critical Competencies for Success

• Leadership: Focuses on the right goals and priorities, develops self and others, influences and engages with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Develops careful plans and delivers consistently and effectively, holds self and others accountable for delivering high quality results, removes barriers to ensure others can contribute and grow.
• Personal Effectiveness: Builds strong relationships, treats others with respect, communicates effectively, drives to exceed expectations, adaptable to changing circumstances.
• Thinking Critically: Understands the business, relies on analytical reasoning, seeks diverse perspectives to solve problems, anticipates issues and addresses them in advance.

Marketing Strategy

• Develops integrated marketing campaigns targeted at private equity firms and investors.
• Evaluates outcomes based on business outcomes and applies learnings.

Storytelling

• Combines a strong understanding of competitors and clients to differentiate our capabilities and remain top of mind.

Project Management

• Led complex project plans, drives progress and tracks timelines.
• Identifies the resources and materials needed for success.

Analytics

• Identifies relevant Key Performance Indicators (KPIs) and interprets data to evaluate marketing programs and inform strategy and business decisions.

Compensation And Benefits

For New York Only: It is expected that the base salary range for this position will be $150,000 to $200,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered.