Senior Director, Core Product & Delivery

About the role

The Senior Director leads a team that formulates the tactical execution roadmaps for web and mobile channels, focusing on maximizing transaction velocity and conversion health. They steer product vision and domain performance, lead day-zero cross-functional collaboration, elevate business-to-technical translation, govern modular architecture and strategy, own capital and multi-horizon backlog management, drive matrixed leadership and workforce scalability, and champion domain and ecosystem expertise.

Responsibilities

• Own the multi-year vision, comprehensive roadmap, and P&L optimization for core digital product lines; maintain absolute accountability for overarching domain KPIs, system reliability, and long-term customer value realization.
• Champion up-front alignment and horizontal integration across Strategy, Design, and Experience Assurance (XA) leadership to proactively eliminate functional fragmentation before development begins.
• Define enterprise standards for translating broad business goals into detailed user stories. Interlock seamlessly with Experience Assurance (XA) to ingest their finalized upstream journey foundations and user-intent frameworks, converting them into functional requirements, clear application logic, and cross-channel system dependency mappings ready for GTS engineering execution.
• Ensure crystal-clear differentiation between net-new builds and legacy architecture evolution.
• Partner closely with Technology Services and technical execution teams to direct reusable solution design, establish modular product architectures, and drive high-stakes build-vs-buy engineering evaluations.
• Optimize resource capacity and manage the tactical execution backlog across short-, medium-, and long-term horizons, proactively balancing cross-POD delivery velocity within the funding targets and capital investment frameworks established by the Strategy organization.
• Direct and mentor a lean, matrixed organization of product delivery professionals; systematically identify competency gaps and design targeted upskilling tracks to optimize cross-POD resource matching.
• Cultivate an advanced culture of domain expertise, ensuring teams maintain deep literacy in the current state of their digital ecosystem, state-of-the-art platforms, and emerging customer behaviors.

Requirements

• Bachelor's Degree or equivalent years of experience; Master's Degree or a relevant graduate degree (e.g., MBA, Computer Science) is highly preferred.
• Minimum of 10 years of progressive leadership experience in digital product management, end-to-end software delivery, or enterprise-scale product operating models.
• Significant experience in digital product, user experience design, or consumer channels within a high-volume, subscription-based customer-facing organization is preferred.
• Demonstrated mastery of the product development lifecycle (PDLC), agile full-stack pod mechanics, and matrixed team management.
• Deep functional expertise in detailed user story creation, technical requirement writing, and cross-channel system dependency mapping.
• Strong technical literacy in cloud-native digital systems, reusable microservices, and tracking infrastructure.
• Commanding executive presence with a proven track record of using data-driven metrics to influence senior stakeholders and align distributed business units.
• Striking operational discipline, robust commercial viability assessment capabilities, and an analytical data-driven approach to product backlog refinement, feature optimization, and defect remediation.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Qualifications

• Bachelor's Degree or equivalent years of experience; Master's Degree or a relevant graduate degree (e.g., MBA, Computer Science) is highly preferred.
• Minimum of 10 years of progressive leadership experience in digital product management, end-to-end software delivery, or enterprise-scale product operating models.
• Significant experience in digital product, user experience design, or consumer channels within a high-volume, subscription-based customer-facing organization is preferred.
• Demonstrated mastery of the product development lifecycle (PDLC), agile full-stack pod mechanics, and matrixed team management.
• Deep functional expertise in detailed user story creation, technical requirement writing, and cross-channel system dependency mapping.
• Strong technical literacy in cloud-native digital systems, reusable microservices, and tracking infrastructure.
• Commanding executive presence with a proven track record of using data-driven metrics to influence senior stakeholders and align distributed business units.
• Striking operational discipline, robust commercial viability assessment capabilities, and an analytical data-driven approach to product backlog refinement, feature optimization, and defect remediation.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Skills

• Product Management
• User Experience Design
• Agile Methodologies
• Cloud-Native Systems
• Microservices Architecture
• Matrixed Team Management
• Customer Journey Mapping
• Feature Optimization
• Defect Remediation
• Inclusive Leadership

Benefits

• Medical
• Dental
• Vision
• Short and Long Term Disability Insurance
• Basic Life Insurance
• Supplemental Life Insurance
• AD&D Insurance
• Identity Theft Protection
• Pet Insurance
• Group Home & Auto Insurance
• Matched 401(k) Savings Plan
• Up to 8 Company Paid Holidays Per Year
• Up to 6 Personal Days Per Year
• Paid Parental Leave
• Adoption Assistance
• Tuition Assistance

Pay

$183,500.00 - $352,000.00 annually based on location.

Schedule

This role is hybrid, with a defined work location that includes working from home and a minimum of three days per week in the office. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours: 40.