Senior Director, Commercial Skills & Training

This role defines and leads the U.S. Commercial Skills & Training strategy by translating global Commercial Excellence priorities into enterprise-wide capability-building initiatives that strengthen commercial effectiveness, accelerate business performance, and drive consistent execution and measurable behavior change across Sales, Marketing, and customer-facing teams.

Responsibilities

• Strategy & Capability Building
  • Translate global Commercial Excellence strategy into localized learning journeys, curricula, and capability-building initiatives for the US market while contributing to the development of a comprehensive Global offering.
  • Serve as a strategic partner to US Commercial Excellence leadership, identifying capability gaps and defining training priorities.
  • Ensure strong alignment between global frameworks (e.g., ASK & INSPIRE, Value-Based Selling) and US market execution.
• Training Design & Delivery
  • Lead the adaptation and deployment of global training programs in the US (virtual, in-person, blended).
  • Oversee the development of locally relevant learning assets, leveraging global content and ensuring consistency.
  • Facilitate high-impact training sessions and ensure excellence in delivery standards.
  • Partner with Sales Leadership to embed training into daily field execution and coaching routines.
• Product and Clinical Training (for selected BUs)
  • Coordinate and/or directly manage product training programs for designated Business Units.
  • Ensure integration between product knowledge and commercial selling capabilities.
  • Partner with BU stakeholders and subject matter experts to maintain accurate, impactful, and up-to-date product training content.
• Partner & Stakeholder Management
  • Act as a key interface between US Commercial teams, Global CommEx, and Business/Market Units.
  • Collaborate with global teams to ensure harmonization while enabling local flexibility.
  • Engage senior stakeholders to ensure strong adoption and sponsorship of training initiatives.
• Impact Measurement & Continuous Improvement
  • Define/adopt and track KPIs for training effectiveness and behavior change.
  • Leverage data (e.g., surveys, field feedback, performance indicators) to continuously improve programs.
  • Ensure data integrity and compliance for training records.
• Operational Excellence
  • Manage training planning, logistics, and budget ownership for US initiatives.
  • Ensure high-quality execution and consistency across all training activities.
  • Contribute to the evolution of the global Commercial Excellence learning ecosystem.
• People Leadership
  • Lead and develop a small team of skills & training managers, clinical specialists, and instructional designers.
  • Provide direction, coaching, and performance management aligned with Commercial Excellence priorities.
  • Foster a culture of continuous learning, feedback, and high performance.
• Attend local, national, and global meetings as needed.
• Complete all training requirements, including department-specific and compliance training.
• Participate in any and all reasonable work activities as assigned by management.
• Ensure compliance with all applicable company policies, quality systems, and regulatory requirements.

Requirements

• Bachelor’s degree in Business, Life Sciences, Education or related field required; MBA or advanced degree preferred.
• Minimum of 12 years of related experience in Commercial Excellence, Sales, Learning & Development, or Commercial Capability Building within healthcare / Pharma / MedTech.
• Minimum of 7 years management experience.
• Proven experience leading training initiatives, product training and/or close collaboration with Business Units.
• Strong track record of working in complex, matrixed organizations.
• Demonstrated success leading cross-functional initiatives and influencing senior stakeholders without direct authority.
• Deep understanding of commercial processes and field execution models.
• Excellent interpersonal, facilitation, and communication skills (verbal and written).
• Digital fluency with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other platforms (i.e., Salesforce.com).
• Travel is required (approximately 30%) to attend meetings, tradeshows, customer visits, and trainings; may require overnight travel.
• Demonstrated strong business acumen with the ability to translate business needs into strategic priorities and measurable outcomes.
• Strategic thinking and visionary leadership with the ability to think enterprise-wide while driving disciplined execution.
• Experience leading organizational change initiatives.
• Able to manage and prioritize multiple complex projects with demonstrated time management skills.
• Excellent organizational skills accompanied by strong planning skills and attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• High accountability and ownership mindset.
• Cultural awareness and ability to operate in global/local contexts.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Must be able to effectively speak, read, write, and understand English to perform the essential functions of the position.

Pay

• Salary Range: $210,000 - $230,000 per year.
• Eligible to participate in a bonus plan with a target of 22% of the base salary.
• Eligible to participate in a medium-term incentive plan.
• Final pay determinations will depend on various factors, including experience level, education, knowledge, skills, and abilities.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability benefits.
• 401K with company contribution.
• Wellness program.