Senior Director, Business Development

About the role

This role leads growth and market expansion for Paciolan's Performing Arts segment, driving revenue, market share, and client engagement. It owns the full sales lifecycle — from pipeline development through complex deal execution and renewal — while cultivating strong industry relationships and community. This leader will shape the market narrative, partner cross-functionally, and position Paciolan as the preferred integrated platform in the performing arts space.

Essential Duties & Responsibilities

• Own strategic planning, development, and execution for the Performing Arts segment, including revenue, profit margin, and market share goals.
• Build and manage a robust pipeline targeting touring Broadway presenters and performing arts centers — prospecting, qualifying, presenting, negotiating, and closing new and expansion business.
• Lead the contract renewal process and drive upsell initiatives with existing clients to ensure long-term partnerships.
• Manage complex sales cycles, including RFP responses and executive-level negotiations.
• Maintain strong, ongoing relationships with key decision-makers at client venues, including Presidents, Executive Directors, General Managers, CMOs, and CFOs.
• Represent Paciolan at industry events, conferences, and client meetings to strengthen brand presence and surface new opportunities.
• Cultivate Paciolan's arts client community, building a network that drives retention, referrals, and a distinct client voice within the Paciolan ecosystem.
• Partner across Product, Marketing, Client Engagement, Finance, and Operations to coordinate execution and remove barriers to segment growth.
• Accurately forecast revenue, maintain CRM data integrity, and report on segment performance.

Minimum Qualifications

• 8+ years of experience driving revenue growth within the performing arts ecosystem (e.g., presenters, performing arts centers, touring Broadway organizations, or related technology platforms).
• Established relationships with key stakeholders across touring Broadway presenters, performing arts centers, and resident companies.
• Deep understanding of the performing arts landscape (theater, dance, music) and the dynamics of local arts communities.
• Proven ability to build and maintain high-level relationships with user groups, advisory boards, or industry communities in support of business development.
• Equally effective engaging executive stakeholders one-on-one and representing the organization in industry-facing settings (conferences, events, client engagements).
• Experience with ticketing, marketing, development, and analytics tools.
• Willingness to travel overnight 30–50% of the time.

Physical Requirements

• Ability to sit or stand at a desk for majority of day.
• Ability to travel by airplane and automobile to client meetings, sometimes out of state.
• Ability to use hands and fingers to operate a computer, telephone, keyboard and mouse.
• Ability to talk, hear and communicate clearly in person and via phone/video conferencing.

Pay & Benefits

The approximate national base pay range for this position is $185,000 to $200,000. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance.

Benefits include Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability.