Senior Delivery Manager (Public Sector Clients)

Role Summary

The Senior Delivery Manager - Public Sector leads the end-to-end delivery of large-scale enterprise software implementations for Public Sector clients. This role owns the project plan, governs delivery quality, manages client relationships at all levels from PMO to executive sponsor, and is accountable for keeping the engagement within scope, schedule, and budget.

Key Responsibilities

• Client & Stakeholder Management

  • Serve as the primary client-facing point of contact, building trusted relationships with project sponsors, PMO leads, and IV&V partners.
  • Chair Steering Committee meetings, working sessions, and executive briefings.
  • Proactively communicate risks, schedule changes, and mitigation plans to the client before issues escalate.
  • Manage client readiness for key milestones including SIT, UAT, training, and go-live, ensuring stakeholders are adequately prepared.

• Project Governance & Delivery Control

  • Define and maintain the Speridian public sector delivery playbook - the standard templates, processes, escalation paths, and quality benchmarks.
  • Drive structured phase-gate reviews and enforce documented approval processes before execution begins on each work stream.
  • Manage a formal Change Control Log - documenting, assessing, and escalating all scope, schedule, and budget changes through established governance.
  • Establish and enforce delivery standards across all programs: schedule baselining, Change Control governance, RTM discipline, deliverable quality gates, and risk escalation protocols.

• Schedule & Budget Management

  • Develop and own the master project schedule from initiation through deployment, covering all work streams: configuration, integration, data migration, testing, and training.
  • Monitor and report Schedule Performance Index (SPI) and Cost Performance Index (CPI) at each reporting cycle, initiating recovery plans for any variances.
  • Submit project financials, forecast-to-complete, and variance reports on a defined cadence to internal leadership and the client.
  • Support contract renewals, change order negotiations, and expansion discussions in partnership with Sales and the VP of Delivery.

• Deliverable Quality & Artifact Management

  • Conduct pre-review alignment sessions with clients to confirm scope, format expectations, and acceptance criteria as per SOW.
  • Maintain a Deliverable Quality Register logging all client findings and tracking resolution to identify and address systemic quality issues.
  • Ensure foundational artifacts (FDD, ICD, RTM, Data Conversion Plan, Test Plan, Training Plan) are submitted, reviewed, and approved on schedule.

• Team Leadership & Internal Coordination

  • Lead cross-functional delivery teams of 20-50+ across project management, functional configuration, integration, QA, data migration, and training disciplines.
  • Manage workload, resolve blockers, and escalate resourcing constraints to leadership in a timely manner.
  • Mentor PMs and business analysts, reinforcing delivery discipline and Speridian delivery methodology.

Qualifications

• Required:

  • 8+ years of project management experience, with at least 4 years managing enterprise software implementations for public sector (city, county, or state government) clients.
  • Demonstrated experience managing projects with budgets of $5M+ and teams of 20+ across multiple parallel work streams.
  • Deep knowledge of structured SDLC and Agile/hybrid delivery methodologies, including Sprint planning, RTM governance, and phase-gate reviews.
  • Experience managing formal Change Control processes and baselining project schedules in Smartsheet, MS Project, or equivalent.
  • Proven ability to manage executive-level client relationships and navigate political and organizational complexity in government environments.
  • Strong written and verbal communication skills.

CORE COMPETENCIES

• Delivery Discipline

  • Structured, process-driven execution with zero tolerance for ambiguity in ownership or timelines.

• Risk Foresight

  • Proactive identification and escalation of risks before they become issues.

• Client Trust Building

  • Credibility through transparency, consistency, and follow-through with government clients.

• Governance Acumen

  • Deep understanding of SOW compliance, Change Control, and public sector procurement expectations.

• Executive Communication

  • Poloarized, audience-appropriate communication at all levels from SME to C-suite.

• Analytical Thinking

  • Synthesize complex delivery data into clear status, SPI/CPI, and decision-ready reports.

• Cross-functional Leadership

  • Leading diverse teams across functional, technical, and data domains without direct authority.

• Resilience & Adaptability

  • Calm under pressure; navigates shifting client priorities, scope changes, and escalations.

Statement for Speridian Technology

Speridian Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.