Senior Delivery Manager

About the role

The Delivery Manager / Senior Delivery Manager is responsible for driving complex healthcare technology implementations from early discovery through go-live and stabilization. This role sits at the center of client delivery and is expected to bring structure, urgency, and clarity to work that often starts out ambiguous.

Responsibilities

• Serve as the day-to-day delivery owner for assigned client accounts, ensuring clear visibility into priorities, status, risks, blockers, decisions, and next steps.
• Own the operational rhythm of the account, including internal account team meetings, client delivery updates, RAID management, milestone tracking, and escalations.
• Build trust with client stakeholders through clear communication, follow-through, and thoughtful expectation management.
• Ensure client commitments are tracked against scope, timeline, budget, and delivery capacity.
• Lead and coordinate discovery sessions with the appropriate Product, Design, Engineering, Data, Clinical, and client stakeholders.
• Ensure discovery produces usable outputs, including workflow decisions, process flows, business rules, requirements, open questions, and follow-up actions.
• Partner with Product and Design to move from client input to validated requirements, concepts, designs, and implementation-ready artifacts.
• Identify gaps in workflows, requirements, edge cases, dependencies, data needs, and operational assumptions before work enters development.
• Drive documented alignment or written sign-off on key requirements and design decisions when needed.
• Translate contractual scope, product requirements, and client priorities into a sequenced delivery plan.
• Partner with Product, Engineering, and leadership to validate feasibility, sequencing, dependencies, and delivery capacity.
• Create and maintain delivery plans, milestone views, Gantt charts, delivery health updates, and executive-ready summaries as needed.
• Proactively surface misalignment between contracted scope, sales commitments, product readiness, engineering capacity, and client expectations.
• Establish and maintain strong governance across assigned accounts, including RAID logs, decision logs, action trackers, recurring cadences, and escalation paths.
• Track delivery health across timeline, budget, scope, quality, dependencies, risks, and resource needs.
• Identify risks and blockers early, assess impact, drive mitigation plans, and escalate with clear recommendations.
• Ensure internal teams understand what is being delivered, why it matters, what is blocked, and what decisions are needed.
• Partner with Product Managers, Technical Leads, and Engineering teams to translate client-specific work into a healthy and prioritized backlog.
• Support refinement of epics, user stories, acceptance criteria, test considerations, dependencies, and sequencing.
• Ensure tickets meet the agreed definition of ready before entering development.
• Help prevent churn by identifying unclear requirements, missing decisions, or incomplete handoffs before sprint work begins.
• Align the right contributors across Product, Design, Engineering, Data, QA, Clinical Solutions, Client Success, and leadership.
• Facilitate structured handoffs across discovery, design, build, testing, UAT, launch, and hypercare.
• Drive follow-through by clarifying ownership, documenting decisions, and ensuring next steps are visible and actionable.
• Serve as the connective tissue between client needs, product direction, technical execution, and operational delivery.
• Own delivery readiness for UAT, launch, go-live, and post-launch stabilization.
• Coordinate UAT planning, test scenarios, client validation, defect triage, launch checklists, training readiness, operational handoffs, and hypercare support.
• Partner with Product, QA, Engineering, and client teams to ensure issues are tracked, prioritized, resolved, and communicated clearly.
• Drive post-launch retrospectives and incorporate lessons learned into future delivery practices.
• Contribute to Chorus delivery playbooks, templates, operating rhythms, and standards.
• Identify process gaps across the delivery lifecycle and help implement practical improvements that increase clarity, accountability, and consistency.

Qualifications

• 5+ years of experience in delivery management, project management, implementation leadership, client delivery, or consulting within a technology, healthcare, public sector, or SaaS environment.
• Proven experience managing complex, multi-stakeholder software implementations from planning through launch.
• Strong ability to lead cross-functional teams through ambiguity, competing priorities, and evolving client needs.
• Experience translating scope, requirements, designs, and technical inputs into actionable delivery plans.
• Demonstrated ability to manage timelines, milestones, risks, dependencies, decisions, and executive-level delivery updates.
• Strong client-facing communication skills, with the ability to create clarity, manage expectations, and escalate risks thoughtfully.
• Experience working with Product, Design, Engineering, QA, Data, and business stakeholders to move work from discovery through delivery.
• Familiarity with agile delivery practices, sprint planning, backlog refinement, and associated tooling.
• Structured, proactive, detail-oriented, and comfortable bringing order to ambiguity.
• Strong judgment and ownership mindset, with the ability to identify what needs to happen next and drive it forward.
• Background in user acceptance testing, go-live planning, training coordination, launch readiness, and hypercare delivery.

Benefits

• Full medical, dental, vision and life insurance benefits.
• 401K plan.
• Company stock options.
• Unlimited paid vacation.
• Performance bonuses.
• Company support for career and skill development.
• Fun company events and outings.

Pay

The anticipated base salary range for this position is $125,000 – $150,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits.

Schedule

Not specified.