Senior Customer Technical Enablement and Debug Engineer

Key Responsibilities

• Act as the primary technical point of contact for customer-reported issues
• Lead real-time triage, debug, and resolution of complex system issues in customer environments
• Communicate findings, status, and mitigation plans clearly to customers and stakeholders

System-Level Debug (HW / FW / SW)

• Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software
• Reproduce field issues in lab environments and drive end-to-end root cause analysis
• Identify failing components (HW/FW/SW) and coordinate resolution across teams

Cross-Functional Collaboration

• Partner closely with architecture, design, validation, firmware, and software teams
• Drive escalations, align priorities, and ensure fast issue turnaround
• Contribute to debug methodologies, tools, and field-debug capabilities

Customer Enablement & Continuous Improvement

• Support new customer use-cases and deployment enablement
• Improve debug workflows, visibility, and in-field diagnostics
• Capture and drive closure of systemic issues (escapees)

Core Competencies

• Strong problem-solving and root cause analysis capabilities
• Excellent communication skills with external customers
• Able to work under pressure and manage high-priority escalations

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
• 5+ years of experience in system-level debug (HW/FW/SW)
• Strong experience with networking systems, drivers, and Linux environments

Preferred Qualifications

• Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field
• Knowledge of IPU / SmartNIC / data center networking architectures
• Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure
• Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps)
• Prior experience in customer-facing engineering roles

Job Details

Job Description: The Role and Impact Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic customers. In this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.

Benefits

Annual Salary Range for jobs which could be performed in the US: $141,910.00 - 269,100.00 USD

Work Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.