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Senior Customer Technical Enablement and Debug Engineer

Intel · Hillsboro, OR · 1 wk ago
HybridEngineering$142k–$269k/yrFull-time

Key Responsibilities

  • Act as the primary technical point of contact for customer-reported issues
  • Lead real-time triage, debug, and resolution of complex system issues in customer environments
  • Communicate findings, status, and mitigation plans clearly to customers and stakeholders

System-Level Debug (HW / FW / SW)

  • Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software
  • Reproduce field issues in lab environments and drive end-to-end root cause analysis
  • Identify failing components (HW/FW/SW) and coordinate resolution across teams

Cross-Functional Collaboration

  • Partner closely with architecture, design, validation, firmware, and software teams
  • Drive escalations, align priorities, and ensure fast issue turnaround
  • Contribute to debug methodologies, tools, and field-debug capabilities

Customer Enablement & Continuous Improvement

  • Support new customer use-cases and deployment enablement
  • Improve debug workflows, visibility, and in-field diagnostics
  • Capture and drive closure of systemic issues (escapees)

Core Competencies

  • Strong problem-solving and root cause analysis capabilities
  • Excellent communication skills with external customers
  • Able to work under pressure and manage high-priority escalations

Qualifications

  • Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
  • 5+ years of experience in system-level debug (HW/FW/SW)
  • Strong experience with networking systems, drivers, and Linux environments
  • Experience debugging complex silicon/system issues in lab or customer environments

Preferred Qualifications

  • Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field
  • Knowledge of IPU / SmartNIC / data center networking architectures
  • Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure
  • Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps)
  • Prior experience in customer-facing engineering roles

Job Details

The Role and Impact: Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic customers. In this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.

Key Responsibilities: Customer-Facing Debug & Support, System-Level Debug (HW / FW / SW), Cross-Functional Collaboration, Customer Enablement & Continuous Improvement

Core Competencies: Problem-solving and root cause analysis, Communication skills, Ability to work under pressure

Qualifications: Minimum qualifications, Preferred qualifications

Additional Information: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.

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