Senior Technical Customer Support Engineer

About the role

ClickHouse is one of the most innovative and fast-growing private cloud companies, recognized on the 2025 Forbes Cloud 100 list. With over 4,000 customers and ARR growing over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. We’re on a mission to transform how companies use data.

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. This customer-facing role will involve interactions via chat, calls, Slack messages, and video meetings, supporting customers in North America and globally across the Americas, EMEA, and APJ regions. You’ll handle a variety of tasks, from triaging support tickets to community engagement, pre- and post-sales technical support, and collaborating with our Go To Market team on POCs.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions for ClickHouse Cloud and open-source that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality required by users and customers.
• Mentor, train, and share knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer, ensuring professional responses and on-call coverage within required SLAs.
• Build strong, trusted relationships with colleagues, customers, and partners.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability to meet scheduling requirements for delivering high-quality 24x7 support in a global, distributed environment.
• Strong communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and problem-solving.
• Self-driven, curious, and eager to continuously learn and grow.

Skills

Bonus points:

• Experience with ClickHouse.
• Experience with OSS and open-source technologies as a user, community member, or contributor.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

Pay

The typical starting salary for this role in the US is $139,500 - $174,000 USD. In premium markets such as the San Francisco Bay Area and the New York City Metro Area, the range is $155,000 - $194,000 USD. Actual compensation may vary based on factors including education, qualifications, certifications, experience, skills, location, performance, and business needs.

Benefits

• Flexible work environment – ClickHouse is a globally distributed, remote-friendly company operating in over 20 countries.
• Employer contributions towards healthcare.
• Equity in the company – every new team member receives stock options.
• Flexible time off in the US; generous entitlement in other countries.
• A $500 home office setup for remote employees.
• Global gatherings – opportunities to engage with colleagues at company-wide offsites.
• Culture – as part of a rapidly scaling startup, you’ll help shape our culture. Learn more about our values here.